Retail Service Operations Team Leader

Huntington National Bank•Austin, TX

22h•Hybrid

About The Position

The Retail Service Operations Team Leader is responsible for the oversight of service and operations for approximately 10 branches within a defined market area. This role involves mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite. The position requires promoting Huntington’s Welcome Culture, conducting branch visits for audits and observations, participating in branch huddles, and performing risk management activities including reviewing operational and service reporting. The Team Leader is also responsible for escalating issues, adhering to operational, security, risk, and regulatory policies, and communicating regularly with the Regional Service Operations Manager and District Manager(s) regarding performance. The role provides support for branch incident response and requires acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication. The Team Leader must maintain knowledge of all branch-related services and procedures, complete required training, and may participate in branch consolidations, openings/closings, relocations, and merger/acquisition activities.

Requirements

High School Diploma or GED
3 years of retail service with operational experience
Travel required within assigned market area.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

3 years of experience leading or influencing a team
Branch banking experience with operational focus
Prior experience managing a team
Comfort with technology
Experience with MS Office applications
Excellent communication skills, both written and verbal
Demonstrated problem-solving ability
Detail-oriented and thorough

Responsibilities

Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
Promotes Huntington’s Welcome Culture through actions and coaching.
Conducts branch visits to complete required audits, observations, and inspections.
Participates in branch huddles to review operations procedures and opportunities.
Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
Escalate issues to appropriate level immediately upon identification.
Adheres to all operational, security, risk and regulatory related policies and procedures.
Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
Provides support for branch incident response, including robbery response and manual processing.
Adheres to all operational, security, risk and regulatory related policies and procedures.
Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication.
Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
Perform other duties as assigned.