Retail Service Operations Team Leader

Huntington National Bank•Elgin, TX

1d•Hybrid

About The Position

The Retail Service Operations Team Leader is responsible for the oversight of service and operations for approximately 10 branches within a defined market area. This role involves mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite. The Team Leader motivates and coaches branch colleagues, conducts audits and inspections, and participates in branch huddles. Key responsibilities include risk management activities, communication with management regarding performance, and providing support for branch incident response. The role requires adherence to all operational, security, risk, and regulatory policies and procedures, and participation in branch consolidations, openings/closings, relocations, and merger/acquisition activities as assigned.

Requirements

High School Diploma or GED
3 years of retail service with operational experience
Travel required within assigned market area.

Nice To Haves

3 years of experience leading or influencing a team
Branch banking experience with operational focus
Prior experience managing a team
Comfort with technology
Experience with MS Office applications
Excellent communication skills, both written and verbal
Demonstrated problem-solving ability
Detail-oriented and thorough

Responsibilities

Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
Promotes Huntington’s Welcome Culture through actions and coaching.
Conducts branch visits to complete required audits, observations, and inspections.
Participates in branch huddles to review operations procedures and opportunities.
Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
Escalate issues to appropriate level immediately upon identification.
Adheres to all operational, security, risk and regulatory related policies and procedures.
Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
Provides support for branch incident response, including robbery response and manual processing.
Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication.
Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
Perform other duties as assigned.