Retail Service Operations Leader

Huntington National Bank • Tupelo, MS

6d • Hybrid

About The Position

The Retail Service Operations Team Leader is responsible for the oversight of service and operations for approximately 10 branches within a defined market area. This role involves mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite. The position requires a strong understanding of banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication. The leader will maintain knowledge of all branch-related services, technology, and procedures, and complete all required training. They will also participate in branch consolidations, openings/closings, relocations, and merger/acquisition activities as assigned.

Requirements

• High School Diploma or GED
• 3 years of retail service with operational experience
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• 3 years of experience leading or influencing a team
• Branch banking experience with operational focus
• Prior experience managing a team
• Comfort with technology
• Experience with MS Office applications
• Excellent communication skills, both written and verbal
• Demonstrated problem-solving ability
• Detail-oriented and thorough

Responsibilities

• Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
• Promotes Huntington’s Welcome Culture through actions and coaching.
• Conducts branch visits to complete required audits, observations, and inspections.
• Participates in branch huddles to review operations procedures and opportunities.
• Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
• Escalates issues to the appropriate level immediately upon identification.
• Adheres to all operational, security, risk and regulatory related policies and procedures.
• Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
• Provides support for branch incident response, including robbery response and manual processing.
• Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
• Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
• Perform other duties as assigned.

Benefits

• Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED