Retail Service Center Manager
About The Position
Galls proudly serves America’s Public Safety and Military professionals with the broadest selection of uniforms, equipment and solutions along with relentless service. The Branch Service Center Manager manages the development of a professional service center support team to ensure achievement of service center revenue targets, operational goals and 100% customer satisfaction. This role is responsible for managing the Service Center Team at the Atlanta location, ensuring excellent customer experiences, and overseeing the successful daily opening and closing of the service center. The manager will also handle customer merchandise requests, assist with point of sale transactions, ensure accurate cash reconciliation and deposits, maintain financial records, and manage inventory levels. Additionally, the role involves writing schedules, hiring staff to ensure proper staffing, maintaining personnel records, holding the team accountable to company policies and customer service standards, providing performance feedback, and partnering with Program Manager and/or Human Resources on employee relations issues. Regular reporting of business metrics and recommendations for adjustments to the Program Manager are also key responsibilities.
Requirements
- 2+yrs previous retail or customer service experience
- Ability to read, write and communicate effectively to customers and employees
- Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations
- Must be able to work with minimum amount of supervision under pressure situations
- Strong people management skills
Nice To Haves
- 1-2 years of sales management experience preferred
- BA or BS Degree preferred
Responsibilities
- Manages the Service Center Team at the Atlanta location
- Ensures excellent customer experiences
- Responsible for successful daily opening and closing of service center location
- Obtains merchandise requested by customer or receives merchandise selected by customer
- Assists Service Center Specialists with point of sale transactions as needed
- Responsible for ensuring accurate reconciliation and deposits of cash at Service Center
- Keeps required financial records for Service Center
- Ensures Service Center maintain proper inventory levels
- Writes schedules and hires to ensure proper staffing levels for Service Center
- Maintains required personnel records and files in accordance with Company policy
- Holds Service Center Team accountable to adhering to company policy and excellent customer service levels
- Provides feedback to Service Center Team on performance
- Partners with Program Manager and/or Human Resources on employee relations issues
- Reports regularly business metrics to Program Manager and make recommendations on adjustments as needed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
