Retail Selling Floor Recovery Associate, Herald Square - Full Time
About The Position
Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Summary The Floor Recovery Colleague is responsible for assisting the Sales Team in the customer service process by completing all functions related to support including the upkeep of merchandise within the store and maintaining the stockroom. The colleague is also responsible for fulfillment and performing other duties as necessary. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Requirements
- No Education or Experience Required.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Responsibilities
- Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app.
- Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
- Assist customers in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Assist in replenishment of merchandise onto the sales floor from the fitting rooms and stockroom.
- Participate in stockroom maintenance, organization, and housekeeping.
- Retrieve additional merchandise for customers as requested.
- Process damages, transfers, and return to vendor merchandise.
- Assist the Support Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets, inventory and markdown process.
- Responsible for customer carryout and special deliveries.
- Maintain department recovery standards; including fitting room go backs to standard, if applicable.
- Daily hanger collection and sorting.
- Assist in trash collection and disposal.
- Adhere to Asset Protection and inventory control and compliance procedures.
- Follows shortage programs and procedures.
- Dependable attendance and punctuality.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
