CA - RETAIL SECURITY SUPERVISOR – HOLLYWOOD, CA (Full TIme)

Treston Security Services•Hollywood, CA

7d•Onsite

About The Position

Treston Security Services is seeking a dependable and experienced Retail Security Supervisor for an immediate opening at a retail store in Hollywood, California. This position requires strong leadership, excellent customer service, and the ability to maintain a professional security presence in a busy retail environment. The Retail Security Supervisor will oversee daily security operations, supervise assigned officers, maintain post coverage, and work closely with the client’s Asset Protection and Retail Security teams. This is a hands-on position requiring the supervisor to remain visible, attentive, and actively involved in site operations.

Requirements

Current and valid California BSIS Guard Card.
Previous security supervisory or team-lead experience.
Strong leadership, communication, and customer-service skills.
Ability to remain calm and professional in a high-traffic environment.
Dependable attendance and reliable transportation.
Ability to stand and walk for extended periods.
Ability to use a radio, smartphone, and electronic reporting or patrol systems.
Must be available for the complete posted schedule, including weekends.
Must maintain professional boundaries and follow all confidentiality requirements.
Must successfully complete all applicable pre-employment requirements.

Nice To Haves

Retail security or loss-prevention experience is strongly preferred.

Responsibilities

Supervise assigned security officers and ensure all posts remain properly staffed.
Conduct shift briefings and assign officers to entrance, roving, and restricted-area positions.
Verify that officers report on time, in proper uniform, and with all required equipment.
Maintain a visible and professional security presence throughout the store.
Monitor the main entrance and greet guests professionally and courteously.
Oversee access control, guest flow, and hourly entrance and exit counts.
Conduct and verify regular patrols and required Detex checkpoint scans.
Protect restricted areas and prevent unauthorized access to staff-only locations.
Ensure officers follow the client’s merchandise, bag, food, beverage, and closing procedures.
Maintain professional boundaries with guests and client employees.
Coordinate with the client’s Asset Protection Team, Retail Security Manager, and Treston management.
Respond appropriately to safety concerns, guest conflicts, emergencies, and law enforcement contacts.
Ensure all incidents are properly documented and reported before the end of the shift.
Confirm that radios and other site equipment are accounted for and returned.
Coach officers, address performance concerns, and immediately report serious violations to management.
Assist with store-closing procedures and ensure officers remain at their assigned posts until relieved.