Retail Security Officer

Andy Frain ServicesDavenport, IA
Onsite

About The Position

We are hiring two Retail Security Guards to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

  • State Guard license is required.
  • Strong customer service and communication skills
  • Ability to stay alert and respond calmly in emergency situations
  • Reliable, punctual, and able to follow directions
  • Ability to write clear and accurate reports
  • Must present a professional appearance and demeanor
  • High School Diploma and/or equivalent (GED).
  • Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
  • Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
  • Basic computer and report writing skills.

Nice To Haves

  • Prior security or customer-facing experience
  • Familiarity with CCTV, alarms, or access control systems

Responsibilities

  • Patrol assigned areas or maintain a fixed post to monitor activity
  • Control access points and manage pedestrian/vehicle traffic
  • Identify and report suspicious activity, incidents, or safety concerns
  • Respond to alarms, emergencies, and on-site incidents
  • Monitor CCTV cameras and security systems
  • Complete daily activity logs, incident reports, and required documentation
  • Maintain awareness of surroundings at all times
  • Follow all post orders, company policies, and safety procedures
  • Maintain knowledge of emergency response protocols
  • Inspect property for safety risks (fire hazards, equipment issues, etc.)
  • Support loss prevention and recommend safety improvements
  • Greet and assist customers, employees, and visitors in a professional manner
  • Provide directions and support as needed
  • Maintain a visible, approachable presence on-site
  • Arrive on time in full uniform and ready to work
  • Stay engaged and proactive throughout your shift
  • Follow all safety, training, and compliance requirements

Benefits

  • Weekly pay
  • Flexible scheduling
  • Employee discounts
  • Employee Assistance Program (confidential support resources)
  • Supportive work environment focused on well-being
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