Retail Security Officer

Securitas•Fountain, CO

2d•Onsite

About The Position

Securitas Security Services is seeking qualified individuals for part-time Security Officer positions. The ideal candidate will provide excellent customer service and ensure safety and security for clients and their guests, upholding values of Integrity, Vigilance, & Helpfulness. This role offers career growth opportunities and contributes to making the world a safer place.

Requirements

18 years of age or older.
High School Diploma or GED required.
Great attention to detail and vigilance throughout the shift.
Ability to respond to emergencies with rapid and effective judgment and appropriate escalation.
Willingness to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Ability to stand and walk for long periods of time.
Appropriate I9 Identifications.
Willingness to travel 25-30 miles to and from work.
Ability to interact with a wide range of individuals in a professional manner.
Understanding of customer service and public interactions.
Swing or Grave shift availability.
Reliable, accountable, punctual, and possess a strong work ethic.
Ability to interact with and greet customers, client employees, or clients in a positive manner, while maintaining excellent customer service.
Intermediate computer/technology skills for completing daily activity reports and logs via handheld devices, and ability to report alarms via telephone.
Excellent customer service and interpersonal communication skills to assist vendors, public, clients, Site Supervisors, and Office Management.
Openness to communication and feedback from clients, client managers, and Office Management.
Ability to remain organized and professional.
Reliable transportation to and from site.
Ability to work during inclement weather.
Ability to obtain Colorado Springs Guard Card license and maintain it annually.
Ability to attend in-person interview and in-person orientation in Colorado Springs if hired.

Nice To Haves

Conflict resolution and de-escalation skills.
Security, military, or law enforcement experience.

Responsibilities

Greet vendors, customers, client employees, and clients, and provide assistance as needed.
Conduct internal foot patrols to identify unsafe conditions, hazards, security violations, blocked ingress/egress, mechanical problems, and unauthorized persons.
Inspect grounds using appropriate equipment and protective gear.
Monitor entrances/exits and provide guidance to customers and vendors.
Complete daily activity reports (DAR), incident reports, and logs using Securitas and client systems.
Foster an environment where customer, client employee, client, and Management needs are met.
Present a professional image to clients, the public, and Management.
Calmly direct individuals causing disruptions to leave the property.
Protect evidence and the scene of incidents (accidents, emergencies, investigations), setting up barriers and signage, and providing direction.
Observe and report incidents or suspicious activity to client, Company Management, or public safety authorities.
Ensure all property removal complies with policy requirements and client standards.
Perform other assigned duties as required for the site.
Provide high-quality customer service in-person, via radio, and over the telephone.
Adhere to break schedules but respond to requests for support.
Work collaboratively in a team environment to achieve site/organizational goals.
Learn and adhere to security operations.