Retail Security Officer

OCS Group

3d • Onsite

About The Position

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Requirements

• Must have the Right to Work in the UK
• Ability to undergo DBS and BS7858 security clearance
• Valid SIA Licence (Door Supervisor (DS) or Security Guarding)
• Relevant security experience
• Strong observational skills with the ability to identify suspicious behaviour
• Proven ability to handle difficult situations calmly and professionally
• Excellent verbal and written communication skills for reporting and interactions
• A proactive and professional approach to ensuring safety and security
• Flexibility to work varied shifts, including weekends and evenings

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where required
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Benefits

• Digital Learning through The OCS Academy
• Retail Perks with Hapi app (exclusive discounts, rewards, wellbeing resources)
• Professional Growth opportunities
• Flexible Pay access via Wagestream App

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed