Retail Security Officer PT

Andy Frain Services•Lower Allen Township, PA

2d•Onsite

About The Position

This position at Capital City Mall is responsible for providing security detail as outlined in post orders, establishing working relationships with customers, local law enforcement, and fire departments. Security personnel must maintain constant awareness of their surroundings, noting all activity in their assigned area. The role requires maintaining a professional image and demonstrating excellent customer service.

Requirements

High School Diploma and/or equivalent (GED).
Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
Control of entrances and movement of pedestrian and vehicle traffic.
Patrol of buildings and perimeters.
Escort of material and personnel.
Inspection of security and fire exposures.
Special assignments.
Stand for long periods of time
Operate computer
Write detailed incident reports
Work in a certain number of weather types
Honest, alert and well-disciplined.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.

Nice To Haves

Driver's license preferred

Responsibilities

Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.