Retail Security Lead

Funko•Hollywood, CA

20h•Onsite

About The Position

The Retail Security Lead is responsible for overseeing daily security operations at a single retail location, ensuring a safe shopping environment for customers and a secure workplace for employees. This role involves overseeing security personnel, monitoring loss prevention measures, and enforcing safety policies. The Security Lead collaborates with store management, regional security leadership, and law enforcement to reduce risks, investigate incidents, and maintain a strong security presence.

Requirements

2 or more years of prior security or military field experience.
High school diploma or equivalent.
Basic computer skills.
Knowledge of safety and security standards or loss prevention practices, and procedures.
Excellent attention to detail, observation, and recall skills.
Clear verbal and written communication skills required; Incident report writing preferred.
Maintain professionalism and composure when dealing with an unusual, difficult, or stressful situation.
Respond to situations in a timely manner and with a sense of urgency.
Able to maintain confidentiality regarding employee, and visitor incidents and security matters.
Maintain a neat and clean appearance to meet company standards and represent the company positively.
Availability to work days, weekends, including holidays and special events. Including the possibility of working back-to-back shifts.
Ability to stand and patrol for extended periods of time while maintaining radio communication with staff.
California employees: Must possess a valid California Guard Card issued by the Bureau of Security and Investigative Services (BSIS).

Responsibilities

Lead store security personnel, ensuring proper staffing and adherence to security protocols.
Conduct routine security checks, monitor surveillance systems, and enforce store access control policies.
Document theft, violations of security, and what they observed on duty.
Assist in the development and implementation of emergency response plans and security training programs.
Serve as a point of contact for security-related issues within the store.
Monitor suspicious activity, investigate theft incidents, and collaborate with law enforcement when necessary.
Assist in internal investigations related to fraud, theft, or policy violations.
Assist in handling workplace violence prevention and de-escalation situations.
Conduct safety inspections and participate in workplace accident investigations.
Ensure compliance with OSHA regulations, company safety policies, and emergency procedures.
Ensure high-quality customer service standards are met, utilizing Funko’s values for guidance.
Address customer complaints and concerns with professionalism.