Retail Security Account Representative

Johnson Controls • Boca Raton, FL

8d • Onsite

About The Position

At Sensormatic Solutions, a division of Johnson Controls, we bring together diverse data and insights with our intelligent operating platform to drive improved shopper experiences and retail outcomes. Our innovative solutions (Loss Prevention, ShopperTrak, and Inventory Intelligence) enhance customer experiences and enable retailers to build seamless, streamlined shopping environments.

As a Junior Retail Security Representative, you will focus on active local prospecting and acquiring new SMB retail accounts. You will manage everyday customer service needs, conduct store visits, demonstrate product value to local business owners, and handle basic contract renewals to drive growth across your assigned territory.

Requirements

• BS/BA degree or a related discipline, or an equivalent combination of education and experience.
• Recent college graduates are strongly encouraged to apply.
• Experience or background in sales, retail, operations, strategic account management, or customer service within the retail sector.
• Demonstrated track record of meeting or exceeding sales and performance goals.
• Comfort or experience with outbound lead generation, cold calling, or door-to-door sales visits.
• Familiarity with basic sales tools (CRM, lead lists) or willingness to learn quickly.
• Strong verbal communication skills for presenting product benefits directly to business owners.
• Strong transferable skills, including exceptional interpersonal, communication, customer service, research, presentation-building, and problem-solving abilities.
• 1–2 years of experience in sales, account management, customer support, or a related role (internships considered).

Nice To Haves

• Direct sales experience is preferred but not required for candidates with strong transferable skills.
• Preferred Experience selling security, loss prevention, or related technology solutions within the retail vertical.
• Prior experience in retail, field sales, or local B2B service outreach.

Responsibilities

• Prospect and hunt for new small and medium retail accounts through cold outreach, local networking, and field visits.
• Manage a diverse portfolio of Small, Medium and mid-market retail accounts, helping store Directors select appropriate security tags, sensors, and basic surveillance setups.
• Build direct, working relationships with store managers, local franchise owners, and store operations staff.
• Conduct site walkthroughs to identify inventory loss risks and recommend entry-level Sensormatic solutions.
• Prepare basic sales quotes, present solution options, and close standard commercial agreements for local accounts.
• Track outbound outreach and manage leads through sales pipeline tools from initial contact through installation setup.
• Assist local clients with order tracking, initial product setup, and day-to-day service inquiries.
• Coordinate with local technicians and field operations teams to schedule equipment deliveries and installations.
• Maintain weekly call targets, field visit logs, and activity reports within the sales CRM.
• Monitor local competitor activity and identify new retail openings in your assigned territory.
• Maintain a high level of outbound activity, including cold calls, email campaigns, and in-person visits to retail stores.
• Act as a responsive, reliable point of contact for store owners and managers.
• Work independently to manage daily outreach schedules and field visits efficiently.
• Partner with senior sales reps and technical support to learn advanced products and close larger opportunities.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive Sales Incentive Plan
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level