Retail Seasonal Associate

Valley Bank • Shrewsbury, NJ

13h • Onsite

About The Position

This role involves providing excellent customer service in a retail environment, processing various financial transactions, and utilizing specific banking technology. The associate will be responsible for meeting customer expectations, adhering to bank policies, and maintaining accuracy in all tasks.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal skills, including customer service, attentiveness, information retention, tact, and diplomacy.
• Strong analytical, problem-solving, and decision-making skills.
• Detail-oriented with strong organizational skills and a high degree of accuracy.
• Ability to handle multiple projects simultaneously.
• Ability to interpret a variety of instructions in written, oral, diagram, or scheduled form.
• Strong customer service skills with the ability to engage customers in conversation regarding products and services.
• Ability to make sound decisions, including on-the-spot decisions regarding customer transactions, balancing customer satisfaction with bank exposure to loss or fraud, and the ability to rationalize decisions.
• Proficient computer skills.
• High School Diploma, GED, or currently attending high school or college.

Nice To Haves

• Prior cash handling experience.
• Prior customer service experience.

Responsibilities

• Perform all customer transactions and use appropriate technology effectively and efficiently.
• Service customers by processing deposits and withdrawals, including loan payments, holiday club payments, and savings.
• Sell money orders and cashiers' checks.
• Process and balance individual cash boxes and complete office work as assigned.
• File signature cards and complete end-of-day proof.
• Maintain and balance a cash box.
• Utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines, and support customers in using Coin Machines.
• Meet customer expectations, achieve service quality standards, and mystery shop expectations.
• Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED