Retail Salesperson

Bridgestone Americas•O’Fallon, MO

4d•Onsite

About The Position

Introduce tire products and automobile repair/maintenance services to customers in person and/or with other store associates to help maximize total sales, store profits, and customer satisfaction, loyalty, and retention. Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Requirements

High School Diploma or equivalent
2-years of consumer retail sales experience
Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
Problem solving as it relates to customer complaints
Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
Must complete and maintain all of the current and required BSRO store education courses & modules required for this position

Nice To Haves

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

Responsibilities

Personally handles customer needs in areas of sales, service, complaints, adjustments, etc.
Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.
Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.
Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
Introduces new products to achieve appropriate sales.
Keeps tire selling area and tire displays clean and properly set up at all times.
Ensures that correct tires are on display, with correct display materials.
Assures store environment exhibits a clean and professional image.
Follows and executes appropriate CSDS steps
Administers sales promotion programs.
Using display and advertising materials provided, sets up inside and outside displays, including special “as advertised” displays to create continuous emphasis on merchandise offered during promotions, and takes them down after promotion.
Assists store manager in attaining Store Team Budget objectives and contributes with personal attainment.
Makes tire adjustments and settles customer complaints or refers those not finalized to Store Manager.
Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone.
Handles customer complaints and tire adjustments.
Develops customer loyalty and retention through relationship selling.
Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.
Enter customer invoices, credit tickets, etc.
Operates P.O.S. terminal
Maintains monthly and perpetual inventory accuracy
On a limited basis, performs operating functions as necessary, accepts payments, furnishes information, takes orders, etc.
Assists manager during store meetings with all teammates to cover current advertising and promotion.
Shops competition and keeps other teammates informed on what competition is advertising.
Opens and/or closes the store as required and directed, which includes cash control and asset protection.
Attends all store, area, and special meetings as required by store or area management.
As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
Practices courtesy, honesty, and good judgment with all customers and store teammates.
Other duties and tasks as assigned by store or area manager.