Retail Sales Team Leader

HSBC•Guernsey, OH

13d•Onsite

About The Position

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. We are currently seeking an experienced professional to join our team in the role of Retail Sales Team Leader. The role of the Retail Sales Team Leader is to lead an engaged and motivated customer facing team to drive business growth and improve customer service. Working closely with the branch management team, you will be required to build a customer and people centric environment whilst supporting branch operations and ensuring services are being delivered in accordance with customers’ needs.

Requirements

Wealth & Personal Banking experience
Strong relationship-builder; creates internal/external networks to enable collaboration
Proven coach who improves performance and delivers individual and business goals
Sets and achieves stretching short-, medium- and long-term targets
Excellent communicator; able to influence and negotiate effectively
Experienced in complex, ethical sales with demanding customers
Continuous improvement mindset
Makes timely, practical decisions in ambiguity; considers different perspectives and owns outcomes
Highly motivated, adaptable leader committed to developing self and others
Local terms apply - applicants are required to hold the relevant work permit prior to application.

Responsibilities

Lead a customer-facing team, improving performance through high-quality coaching and training tailored to individual needs.
Partner with branch management to maintain operational effectiveness, deliver a customer-centric service, and drive growth across all segments.
Deliver agreed performance outcomes in line with the wider branch plan.
Embed effective controls to minimise operational losses while maintaining excellent customer service.