Retail Sales Support Specialist - Levi Strauss Young Mens, Boston - Downtown - Full Time
About The Position
The Brand Sales Support Specialist, also known as a Vendor Paid Merchandise Selling Support Colleague, is a product expert and assists customers with product selection, executes to merchandise standards, and maintains selling floor presentations for the brand or specific vendor they represent. You will support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean and organized shopping environment. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.
Requirements
- Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
- Communication: Comfortable communicating with customers and peers.
- Adaptability: Able to adapt quickly to changing priorities and multi-task in a fast-paced environment.
- Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s and vendor educational resources.
- Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- No Education or Experience Required
Responsibilities
- Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience
- Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer
- Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
- Maintain department recovery standards, including selling floor and fitting rooms
- Drive and exceed department goals by executing Macy’s initiatives to actively drive the business
- Maintain communication with vendors and Managers for support on driving sales and event promotions
- Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
