Retail Sales Supervisor, Flatiron, NY

Nestle Operational Services Worldwide SA•New York, NY

4d•Onsite

About The Position

Nespresso is hiring a Retail Sales Supervisor to join its retail store leadership team. The role focuses on people leadership, sales, customer service, and store operations. The supervisor serves as manager on duty, helps drive store performance, builds customer relationships through personalized coffee experiences, and coaches sales associates to improve their customer experience and product knowledge. The position requires working in a fast-paced retail environment and maintaining high standards for operations, safety, and service.

Requirements

At least 2 years of experience driving sales and leading a team in a high-volume retail environment.
Patience with day-to-day challenges and resourcefulness in troubleshooting.
Effective communication, time-management, and analytical skills.
Punctuality and availability to work opening and closing shifts, weekends, and holidays.

Responsibilities

Serve as manager on duty and drive sales by maximizing store productivity and building customer relationships through exceptional experiences.
Assist the Assistant Store Manager and Store Manager in using reports and sales trends to achieve sales, customer acquisition, and service goals.
Create personalized coffee experiences by sharing knowledge of coffee and sustainability practices through storytelling.
Provide complimentary coffee tastings and use product knowledge to build the customer base and increase sales.
Coach and train team members to improve sales and service performance; influence and inspire the team.
Maintain store standards, including cleanliness, visual merchandising, inventory and stock management, TQM compliance, and cash processes.
Promote safety and maintain a safe, healthy environment for employees and customers.
Seek and provide feedback, build relationships with colleagues, collaborate, champion innovative ideas, adapt to change, and solve problems with a growth mindset.