Retail Sales Supervisor
About The Position
International Shoppes is all about delivering the best service and product assortment to the traveling public since 1951. We are proud to operate across some of the nation's busiest and most dynamic airports, serving travelers from coast to coast. Our current locations include New York’s John F. Kennedy International Airport (JFK) in Terminals 1, 4, and 5; Washington Dulles International Airport (IAD) in Terminal B; Bradley International Airport (BDL) in Connecticut’s Main Terminal; and Houston’s George Bush Intercontinental Airport (IAH) in Terminals C and D. We are seeking a FT Retail Sales Supervisor, who will be responsible for the complete operation of designated areas. Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service.
Requirements
- Minimum of three (3) years of retail experience
- Minimum of one (1) year of supervisor/manger experience.
- Minimum of one (1) year of previous customer service or selling experience
- Ability to work in fast-paced environment
- Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)
- Must present professional appearance while interacting with clients
- Must be a team player
- Must participate in semi-annual inventory
- Must pass airport security background
Nice To Haves
- Bi-lingual skills a plus (Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)
Responsibilities
- Manage the store in the absence of management, demonstrating outside sales and customer service skills.
- Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS).
- Adhere to U.S. Customs regulations and all company policies and procedures.
- Ensuring client concerns are solved professionally
- Administer coaching & counseling, corrective actions, and proper documentation to associates when needed.
- Act as role models of professionalism, ethical behavior and effective decision making at all time.
- Delegating tasks and following-up to ensure task completion.
- Observing and providing feedback of Associate performance.
- Motivating associate to perform at a high level
- Training employees to interact with clients in a professional manner
Benefits
- Medical
- Dental
- 401K
- Merchandise Discounts
- Paid time off and vacations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
