Retail Sales Supervisor, Sandro, NorthPark Center, TX

SMCP NORTH AMERICA (US, CANADA)•Dallas, TX

6h•Onsite

About The Position

SMCP is a fashion house that embodies Parisian elegance through its brands, Sandro and Maje. They offer accessible luxury, combining high-fashion designs with sustainability. Operating in over 47 countries, SMCP is experiencing growth and is led by a strong senior leadership team. The company culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. SMCP aims to provide Parisian chic with a modern twist, reflecting a blend of casual elegance and evening sophistication for style-conscious and sustainability-minded individuals. SMCP's mission is to 'Style Happiness at Work—Lead with Passion and Purpose!'

Requirements

1–2 years of sales or service experience, preferably with some supervisory background.
Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
A natural leader—confident, inspiring, and eager to mentor others.
A strong communicator—friendly, outgoing, and persuasive.
Adaptable and flexible with scheduling to meet business needs.
Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
Flexible availability, including evenings, weekends, and holidays, is required.

Nice To Haves

Social media savvy

Responsibilities

Create outstanding client experiences while mentoring and inspiring the team to achieve excellence.
Build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service.
Reinforce the branded customer service experience and lead the team in executing sales and service initiatives.
Educate customers about products, help them find perfect selections, and ensure an exceptional experience.
Create a seamless operational flow, assisting with back-of-house processes, and contributing to store efficiency.
Mentor and coach the sales team, fostering a positive and motivating work environment.
Model behaviors that create lasting client relationships to help the team grow professionally and exceed performance expectations.
Lead by example, setting the standard for clienteling and customer service.
Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
Foster a high-performing, motivated team culture.
Build strong client relationships through personalized service and follow-ups.
Provide expert styling guidance to create an exceptional shopping experience.
Achieve personal sales targets while driving overall team performance.
Maintain selling floor standards to ensure a visually appealing and organized store.
Oversee product replenishment, keeping inventory aligned with demand.
Handle customer concerns professionally, turning challenges into positive experiences.
Support back-of-house processes, including cash handling and KPI tracking.
Assist with opening/closing procedures to ensure smooth daily operations.
Drive sales and KPI success by fostering a results-driven environment.