Retail Sales Supervisor
About The Position
White Birch Armory is seeking a full-time Retail Sales Supervisor for their Dover, NH location. This dynamic role involves directly impacting a driven team's development and enhancing the customer experience at a bustling small business. The ideal candidate will be a motivated leader who can blend customer service, employee management, and hands-on work, ensuring accountability for themselves and their team. The position is central to retail operations, assisting customers and motivating the team, with a primary focus on fostering team members' growth and developing their skills. Responsibilities include overseeing sales staff and range safety officers, identifying areas for improvement, providing training, one-on-one coaching, scheduling staff, onboarding new employees, conducting performance evaluations, and performing disciplinary actions. The role requires inspirational leadership to support day-to-day and long-term success.
Requirements
- Talent for motivating staff and ensuring individual accountability
- Ability to thrive in a fast-paced retail environment
- Ability to make sound operational decisions
- Strong conflict resolution and de-escalation skills
- Proficiency with Microsoft programs and retail operational systems, such as a POS
- Ability to pass a background check
Nice To Haves
- Bachelor's degree in business (or a related field)
- Experience in retail sales
- Experience in customer service
- Experience in retail leadership
Responsibilities
- Assist customers with whatever they need
- Motivate your team to do the same
- Foster team members' growth and develop their skills
- Oversee sales staff and range safety officers' activities
- Identify areas for improvement and provide effective training
- Provide one-on-one coaching, training, and mentorship
- Schedule staff
- Onboard new employees
- Conduct performance evaluations
- Perform disciplinary actions when appropriate
- Ensure accountability for you and your team
Benefits
- $20.00 per hour
- Bonus structure
- 100% employer-paid health and dental insurance
- Vision
- PTO
- Professional development opportunities
- Flexible schedule
- Growth opportunities
- Mentor/apprentice program
- A 401(k) with company match
- Generous employee discount
- Free classes
- Company parties
- Employee use of company recreational items
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
