Retail Sales Supervisor, Sandro Men's, Bloomingdale's Mall at Millenia

SMCP NORTH AMERICA•Orlando, FL

3d•Onsite

About The Position

Retail Sales Supervisor at SMCP (Sandro & Maje) in Orlando, FL. SMCP embodies Parisian elegance with its Sandro and Maje brands, focusing on accessible luxury, high-fashion designs, and sustainability. The company operates in over 47 countries, is financially stable, and experiencing growth. SMCP fosters a culture of engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. The collections blend casual elegance and evening sophistication for style-conscious individuals who value sustainability. SMCP is a forward-thinking company prioritizing growth, stability, and internal mobility, with a culture that fosters creativity and engagement. As a Retail Sales Supervisor, you will deliver an exceptional client experience, lead and inspire your team, build client relationships, and set the standard for personalized service. Your passion for fashion and customer care will be key in assisting clients and guiding them through a seamless shopping experience. You will reinforce the branded customer service experience, lead sales initiatives, educate customers, and ensure exceptional interactions that encourage loyalty. You will also mentor and coach sales associates, foster a positive work environment, and support operational efficiency.

Requirements

1+ years of prior service experience, preferably in a retail environment.
Some prior supervisory experience in a retail setting.
Passionate about customer service and fashion, with an eye for Parisian chic and luxury retail.
Friendly, outgoing, and a natural communicator who thrives in a team environment.
A problem solver who is adaptable, organized, and detail-oriented.
Flexible availability, including evenings, weekends, and holidays, is required.

Nice To Haves

A social media presence (preferred but not required).
Interested in a career path in retail management.

Responsibilities

Support the sales team by leading with passion and setting high standards for clienteling and exceptional customer service.
Coach and mentor sales associates to enhance their selling skills, product knowledge, and customer engagement techniques.
Act as a go-to leader in the absence of store management, ensuring smooth and efficient daily operations.
Assist in building strong, lasting client relationships, fostering customer loyalty and encouraging repeat business.
Ensure the team consistently delivers personalized service while maintaining brand standards in selling techniques, styling expertise, and overall client engagement.
Help drive store performance by supporting sales initiatives and motivating the team to meet and exceed sales goals and key performance indicators (KPIs).
Provide feedback and guidance to ensure individual and team sales targets are achieved.
Support back-of-house operations and day-to-day processes to ensure the store runs efficiently and effectively.
Assist with inventory management, stock organization, and other operational tasks to enhance the overall store experience.