Retail Sales Supervisor, Sandro, South Coast Plaza, Costa Mesa, California

SMCP•Costa Mesa, CA

3d•Onsite

About The Position

SMCP is seeking a full-time Sales Supervisor for its Sandro store at South Coast Plaza in Costa Mesa, California. SMCP, which owns the brands Sandro and Maje, is a global fashion house known for accessible luxury and Parisian elegance. The company operates in over 47 countries and is experiencing growth, with a focus on sustainability and corporate social responsibility. The Sales Supervisor will be responsible for creating outstanding client experiences, mentoring the team, building client relationships, and leading sales and service initiatives. This role involves educating customers, assisting with styling, and ensuring a memorable shopping experience. The supervisor will also contribute to store operations, back-of-house processes, and team development, with opportunities for career advancement within SMCP.

Requirements

1–2 years of sales or service experience, preferably with some supervisory background.
Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
A natural leader—confident, inspiring, and eager to mentor others.
A strong communicator—friendly, outgoing, and persuasive.
Social media savvy (a plus, but not required).
Adaptable and flexible with scheduling to meet business needs.
Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
Flexible availability, including evenings, weekends, and holidays, is required.

Nice To Haves

Social media savvy

Responsibilities

Lead by example, setting the standard for clienteling and customer service.
Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
Foster a high-performing, motivated team culture.
Build strong client relationships through personalized service and follow-ups.
Provide expert styling guidance to create an exceptional shopping experience.
Achieve personal sales targets while driving overall team performance.
Maintain selling floor standards to ensure a visually appealing and organized store.
Oversee product replenishment, keeping inventory aligned with demand.
Handle customer concerns professionally, turning challenges into positive experiences.
Support back-of-house processes, including cash handling and KPI tracking.
Assist with opening/closing procedures to ensure smooth daily operations.
Drive sales and KPI success by fostering a results-driven environment.