Retail Sales Supervisor
About The Position
The primary role of the Sales Supervisor is to develop their team for success by becoming proficient in guest engagement to achieve revenue and budgeted sales targets. This position involves supporting and developing each team member through our sales proficiency process, ensuring accurate staffing, and creating schedules that match team member skills to guest demand. The supervisor will role-model the Living Spaces Guest Engagement Sales Model, execute sales floor and guest engagement leadership responsibilities, and ensure team members complete ongoing development training and style guide directives. Daily task lists must be completed, and escalated guest situations need to be addressed and resolved. The role requires the ability to comprehend, interpret, and apply data to assess departmental focus, and to partner with Retail Sales Managers to meet and exceed sales goals. Fostering team member development through regular check-ins, one-on-one meetings, and performance management is crucial for building a strong talent bench. The supervisor will also cultivate a positive store culture by acting as a servant leader, prioritizing guest and team member experiences, and implementing initiatives that boost morale and engagement.
Requirements
- High School Diploma or GED equivalent.
- 5 years of retail experience in a direct customer interactive environment required.
- Three years of supervisory experience required.
- Proficient experience in Microsoft Office programs.
Nice To Haves
- High volume experience is preferred.
- Experience working with Tableau is preferred.
- Equivalent combination of education and experience will be considered.
Responsibilities
- Maintain a primary focus on the support and development of each team member through our sales proficiency process
- Ensure that the retail store team is accurately staffed
- Assist with developing schedules that accurately match team member skills to guest demand.
- Role Model the Living Spaces Guest Engagement Sales Model during sales engagements
- Executes Sales Floor Leadership and Guest Engagement Leadership responsibilities when assigned
- Ensure team completes ongoing development training
- Executes style guide directives
- Ensure daily task lists are completed by store teams
- Help to address escalated guest situations and resolution
- Ability to comprehend, interpret, and apply data to assess the current departmental focus
- Partner with the Retail Sales Managers to meet and exceed sales goals
- Foster team member development to build a strong talent bench for the organization's growth. Conduct regular check-ins, one-on-one meetings, and performance management sessions to provide feedback, support career advancement, and ensure team members have the skills necessary for future success.
- Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members. Implement initiatives that boost morale and engagement while meeting business goals, creating an environment where everyone feels valued.
Benefits
- Medical (full-time only)
- Dental (full-time only)
- Vision (full-time only)
- 401(k) with Company match (full and part-time)
- Vacation (full-time only or as otherwise required by applicable law)
- Paid Sick Leave (full and part-time)
- Flex or Health Spending Account (for eligible full-time only)
- Employee Assistance Program (full and part-time)
- Holiday pay (full-time only)
- Life insurance (full-time only)
- Overtime pay is available for eligible, non-exempt Team Members.
- Reimbursement for expenses as required by applicable law and Company policy.
- Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
