Retail Sales Specialist – Customer Service & Store Operations

Moseley Technical Services, Inc.•Everett, WA

1d•Onsite

About The Position

We are seeking a Retail Sales Specialist to support customer service, retail sales, inventory management, and daily store operations in a fast-paced retail environment. This role is responsible for delivering exceptional customer experiences, processing point-of-sale (POS) transactions, managing inventory and merchandise flow, supporting visual merchandising standards, and helping achieve retail sales goals while maintaining operational excellence.

Requirements

High School Diploma, GED, vocational training, Associate degree, Bachelor's degree, or an equivalent combination of education and experience.
4+ years of retail sales, customer service, retail operations, or related experience.
Experience operating point-of-sale (POS) systems and handling cash control procedures.
Experience with inventory management, stock replenishment, merchandise receiving, shipping, and retail operations.
Proficiency with Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Microsoft Teams.
Ability to manage multiple priorities and work effectively in a fast-paced retail environment.
Ability to maintain a professional appearance and represent the brand positively.
Ability to work onsite and perform daily retail store operational duties.

Nice To Haves

Experience supporting retail sales goals and performance metrics.
Experience with inventory counts, merchandising resets, stockroom operations, and inventory audits.
Experience processing merchandise transfers, markdowns, MOS, and RTV transactions.
Experience supporting specialty retail, corporate retail, gift shop, company store, or branded merchandise environments.

Responsibilities

Deliver exceptional customer service and create a welcoming shopping experience for employees, visitors, and stakeholders.
Process point-of-sale (POS) transactions, cash handling activities, customer purchases, returns, and exchanges.
Open and close the store in accordance with established operating procedures.
Receive, process, and organize incoming and outgoing merchandise shipments.
Monitor inventory levels, maintain stock accuracy, and support inventory control activities.
Process merchandise transfers, markdowns, Mark Out of Stock (MOS), and Return to Vendor (RTV) transactions.
Complete inventory documentation and coordinate inter-store merchandise transfers.
Prepare for and support annual physical inventory counts and inventory audits.
Execute merchandising floor sets and maintain visual merchandising standards.
Organize and maintain stockroom inventory, storage areas, and merchandise presentation.
Process customer merchandise orders and special requests.
Coordinate store maintenance needs and communicate facility-related issues.
Respond to customer and stakeholder inquiries via email and other communication channels.
Identify, report, and help resolve safety, housekeeping, and operational concerns.
Restock merchandise and maintain store appearance, cleanliness, and organization.
Escalate customer concerns and complaints to store management as appropriate.
Support monthly, quarterly, and annual sales objectives.
Follow all company policies, procedures, and operational guidelines.