Retail Sales Specialist

K&L Wine Merchants•New York, NY

5d•Onsite

About The Position

The Retail Sales Specialist is responsible for serving customers on the sales floor at the retail location by providing exceptional customer service and product recommendations, processing sales, and independently troubleshooting common issues. He/she regularly demonstrates advanced customer service, point-of-sale (POS), and troubleshooting abilities and shares these skills with colleagues through mentorship. Additionally, the Retail Sales Specialist contributes to a positive team environment by demonstrating a willingness to embrace company culture and goals.

Requirements

Ability to work well independently and as part of a team.
Strong time management and organizational skills.
Professional written, verbal, and interpersonal communication skills.
Mentorship acumen.
Experienced in Microsoft 365, handheld devices, apps, etc.
Ability to operate warehouse equipment safely (i.e., pallet jack, hand truck, shipping and handling equipment).
Ability to work at least one weekend day per week; flexibility to work early/late or varied days on occasion.
Professional industry certification (WSET, CMS, CSW, CWE) in progress or demonstrated equivalent knowledge through work experience.
1 to 3 years’ experience in retail or other customer facing environment.

Responsibilities

Adopts a welcoming, courteous, and proactive approach to serving customers’ needs.
Demonstrates omnichannel awareness - it provides seamless service between in-store and ecommerce platforms.
Contributes to a positive team environment by embracing company culture and goals.
Takes initiative to mentor and assist less experienced colleagues as needs arise.
Develops and maintains in-depth product knowledge across categories to make informed sales recommendations.
Maintains up to date knowledge of the wine and spirits industry and associated trends.
Demonstrates ability to troubleshoot a variety of non-standard orders and transactions, including CSM resolution.
Understands when to escalate complex orders, transactions, and customer service issues to the management team and does so appropriately.
Demonstrates proficiency in all daily retail sales functions including but not limited to point-of-sale (POS) transactions, customer service, order fulfillment, inventory control, auction intakes, and merchandising.
Communicates professionally in person and via email, phone, and Slack; responds to/resolves requests in a clear, informative, and timely manner.
Regularly attends staff tastings; participates respectfully and listens actively.
Regularly contributes product reviews to K&L’s website, blog, and newsletter.
Completes facility maintenance tasks as assigned (i.e., supply stocking, retail/office/tasting bar cleaning).
Participates in Quarterly Physical Inventory (QPI) preparation and count/verification process.
Independently opens and closes the store as assigned.
Maintains facility safety, cleanliness, and organization as directed by company policy and the management team.
Executes all other duties as assigned.