Retail Sales Specialist - Bowling Green, KY

Pool and Spa Depot•Bowling Green, KY

5d•Onsite

About The Position

Pool and Spa Depot is seeking an experienced Retail Sales Specialist for their Bowling Green, KY location. This role requires a customer-facing expert responsible for delivering knowledgeable, trustworthy, and solution-oriented service. The position involves explaining pool and spa chemicals, equipment, water care basics, and accessories, while maintaining a clean, safe, and organized retail floor. Accuracy, professionalism, and customer trust are critical. The ideal candidate takes pride in educating customers, maintaining safety standards, and delivering reliable pool and spa solutions.

Requirements

Customer service or retail sales experience (specialty retail preferred)
Strong communication and listening skills
Ability to learn and explain technical products clearly
Basic math skills for measurements and calculations
Comfort working around chemicals with proper training
Ability to stand, lift (up to 50 lbs), and move product throughout the shift

Nice To Haves

Experience in pool, spa, plumbing, HVAC, or home improvement retail
Water testing or pool maintenance experience
Familiarity with POS and inventory systems
Bilingual (a plus, not required)

Responsibilities

Greet customers promptly and professionally.
Assess customer needs related to pool and spa care, equipment, and maintenance.
Recommend appropriate products and solutions based on customer conditions and usage.
Explain product application, dosage basics, and safety considerations clearly.
Build repeat business through honest guidance and consistent service.
Operate point-of-sale (POS) systems accurately.
Develop and maintain working knowledge of pool and spa chemicals, water care fundamentals, filtration, pumps, heaters, basic equipment functions, seasonal maintenance needs, accessories, parts, and retail merchandise.
Stay current on product updates, promotions, and safety requirements.
Know when to escalate technical questions to senior staff or management.
Follow all safety protocols related to chemical handling and storage.
Use proper PPE when required.
Maintain awareness of chemical incompatibilities and spill response procedures.
Ensure wet areas, aisles, and entrances remain clean and slip-resistant.
Immediately report unsafe conditions or customer incidents to management.
Maintain a clean, organized, and well-stocked sales floor.
Assist with inventory receiving, stocking, and rotation.
Follow merchandising and signage standards.
Support opening and closing procedures.
Participate in seasonal resets and peak-season preparation.