Retail Sales & Service Associate

AmeriServ Financial Bank•Derry, PA

5d•Onsite

About The Position

Under general supervision, this position will serve as the Customer Ambassador for the Bank with the overall purpose of supporting and performing the functions of advising, opening and servicing deposit account customers and processing transactions according to established policies, procedures and standards of performance. Building and establishing a trusted relationship with new and existing customers. Providing quality and efficient service to customers who prefer one-on-one interaction with the bank whether in person or over the phone. With thorough product knowledge and an understanding of the customer's financial needs, must be able to effectively advise them and recommend the best options to satisfy those needs. They will also be responsible for the processing of regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner. Provides personalized banking services to financial institution customers by performing the following duties: 1. Identify opportunities to recommend the right products and services to meet the financial needs of existing and potential customers. Provide quality service and facilitate the development of lasting relationships throughout every customer interaction. Meet with customers to help them identify their financial goals and recommend, educate, open and/or refer the appropriate products and services to meet those goals. 2. Participate in training and support the sales initiative of the bank. Actively contribute to and participate in sales meetings and promotions. Participate in outbound calling efforts to assist in cross referring and selling products and services for the Bank to increase deposits, grow loans, build fee income, and develop new relationships to increase cross selling achieve individual referral goals set by the head of Retail Management and the Union based on the overall branch annual budget goals. 3. Open new and service existing deposit accounts through face-to-face, telephone and on-line contact. Assist and perform maintenance regarding all Bank products and services. Provide loan production support. Answer customer and staff inquiries. Respond to questions from customer surveys, emails, and follow-through with requests for additional information. Introduce customers to appropriate staff for other products and services in order to cross-sell and expand customer relationships. 4. Assist and perform all teller related duties. Possess a working knowledge of all related policies and procedures in addition to complying with applicable regulations. 5. Once trained, rotate all branch duties as assigned to retail the basic skills in all operations of the bank. 6. Demonstrate the ability to establish an effective working relationship within a team environment. 7. Develop and improve skills through participation in training programs and feedback discussions with supervisors to sustain a high standard of customer service. 8. Serve as a mentor to lesser experienced Retail Sales Associates. 9. Perform all other related and miscellaneous clerical duties as assigned pertaining to the job description. The above statement reflects the general details considered necessary to describe the principals of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Requirements

Six months of training period.
Ability to advise, open, and service deposit account customers.
Ability to process transactions according to established policies, procedures, and standards.
Ability to build and establish trusted relationships with customers.
Ability to provide quality and efficient service.
Thorough product knowledge.
Understanding of customer's financial needs.
Ability to effectively advise customers and recommend appropriate products/services.
Ability to perform teller-related duties.
Working knowledge of all related policies and procedures.
Compliance with applicable regulations.
Ability to establish an effective working relationship within a team environment.
Willingness to participate in training programs and feedback discussions.
Ability to serve as a mentor to lesser experienced associates.

Responsibilities

Serve as the Customer Ambassador for the Bank, advising, opening, and servicing deposit account customers and processing transactions.
Build and establish trusted relationships with new and existing customers.
Provide quality and efficient service to customers in person or over the phone.
Recommend and advise customers on the best products and services to satisfy their financial needs.
Process regular transactions, including receiving and paying out money, and maintaining records.
Identify opportunities to recommend products and services to meet customer financial needs.
Facilitate the development of lasting relationships through customer interactions.
Meet with customers to identify financial goals and recommend, educate, open, or refer appropriate products and services.
Participate in training and support the bank's sales initiatives.
Contribute to and participate in sales meetings and promotions.
Engage in outbound calling efforts for cross-referring and selling products and services to increase deposits, grow loans, build fee income, and develop new relationships.
Achieve individual referral goals.
Open new and service existing deposit accounts via face-to-face, telephone, and online contact.
Perform maintenance regarding all Bank products and services.
Provide loan production support.
Answer customer and staff inquiries.
Respond to customer surveys and emails, and follow through with requests for additional information.
Introduce customers to appropriate staff for other products and services to cross-sell and expand relationships.
Assist and perform all teller-related duties.
Possess a working knowledge of all related policies and procedures and comply with applicable regulations.
Rotate all branch duties as assigned after training to gain basic skills in all bank operations.
Establish effective working relationships within a team environment.
Develop and improve skills through training programs and feedback discussions.
Serve as a mentor to less experienced Retail Sales Associates.
Perform other related and miscellaneous clerical duties as assigned.