Retail Sales Representative
About The Position
Retail Sales Representatives are responsible for working with in-branch customers to promote the Bedrosians product line and gain business, including retail clients, industry professionals, and individual customers. They are responsible for communicating with customers about every aspect of the sale to ensure their satisfaction, including information pertaining to production application, installation, and safety. The role involves developing relationships with customers in the showroom and via phone/email, partnering with other representatives to meet monthly sales quotas, following up on quotes and orders, and upselling clients. It also includes maintaining the organization and presentation of the showroom and samples. Customer service duties involve greeting and assisting clients with selections, processing orders, following up on back-orders, invoicing, handling phone inquiries, resolving customer service issues, processing P/Os, assisting with stock checks, pricing, freight quotes, inventory, and gaining knowledge of all product lines. Additionally, the position includes design responsibilities such as researching and tracking design trends, creating mood boards, color palettes, and design narratives, producing SketchUp layouts and visuals, supporting product development, collaborating cross-functionally with various teams on collection launches, assisting in preparing visual materials for executive reviews, contributing to visual storytelling in marketing collateral, organizing a digital library of design assets, and reviewing trade show content.
Requirements
- 1-2 years of retail sales or customer service experience
- Excellent verbal and written communication skills in English
- Excellent and professional phone skills
- Excellent understanding of design and color
- Friendly and outgoing personality
- Positive attitude
- Self-motivated and proactive-willing to take the extra step!
- Possess a flexible work schedule
- Multitask and prioritize work through effective time management
- Ability to lift up to 50 lbs.
- Able to work independently and work effectively as a member of a team
- Able to handle regular interruptions to serve the needs of others while maintaining focus on multiple priorities and short- and long-term deadlines
- Able to finish projects both quickly and accurately
- Able to proactively seek out ways to improve upon existing methodologies
- Maintain the highest level of integrity and confidentiality
- Establish and maintain cooperative relationships with customers, maintaining a warm and professional manner with a positive employee relations and customer service mindset
Nice To Haves
- College Degree or equivalent Design Degree preferred
- Prior experience in the tile and stone industry is a plus
- Design experience is a plus
- Bi-lingual in Spanish is a plus
- Proficiency in SketchUp or similar 3D visualization software
- Portfolio demonstrating mood boards, palettes, renderings, or layouts
- Strong command of color theory with the ability to coordinate and contrast palettes across multiple surface materials
- Understanding of current design trends in interiors, architecture, or building materials
- Familiarity with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Exposure to trade shows or building material product lines
Responsibilities
- Develop relationships with customers, both in the showroom as well as via phone calls and email
- Partner with other representatives to ensure branch meets or exceeds its monthly sales quota
- Follow up with customers regarding quotes, orders, and other sales-related issues
- Upsell clients when possible
- Maintain organization and presentation of showroom and samples
- Greet and assist clients with selections and follow-through on their orders
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Review on-order report daily
- Answer phone inquiries including over the phone orders
- Resolve customer service issues
- Process P/Os and receiving for product lines
- Assist with stock checks, pricing, freight quotes, inventory, and processing orders
- Gain knowledge of all product lines
- Research and track design trends across social media, trade publications, trade shows, and competitor product launches to inform collection development
- Create mood boards, color palettes, and design narratives for new and existing tile, stone, wood, and vinyl collections
- Produce SketchUp layouts, renderings, and visuals for internal product reviews and merchandising planning
- Support the product development team in identifying assortment gaps and opportunities for differentiation
- Collaborate cross-functionally with purchasing, marketing, sales, and product development teams on collection launches
- Assist in preparing visual materials for executive product review presentations
- Contribute to the visual storytelling used in catalogs, website content, and sales collateral
- Organize and maintain a digital library of design assets, boards, renderings, and product imagery
- Review trade show content (Cersaie, Coverings, KBIS) to identify emerging materials, finishes, and formats
- Participate in department meetings
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
