TCC Wireless - NY Wappingers Falls - FT - T-Mobile

TCC Wireless LLC•Village of Wappingers Falls, NY

2h•$16 - $18•Onsite

About The Position

Full-Time Retail Sales Representative at T-Mobile Premium Retailer - TCC Wireless. This role offers the potential to earn up to $20+/hour with a combination of base pay and commission. The Retail Sales Representative works in a fast-paced, high-energy environment, serving as the primary connection between customers and the T-Mobile brand. The ideal candidate is enthusiastic about the wireless industry, knowledgeable about the latest products and pricing plans, and passionate about building lasting relationships with customers and colleagues.

Requirements

High School Diploma or GED
Minimum 6 months experience in retail and/or sales with a strong customer focus
Legally authorized to work in the United States
Ability to work nights, weekends, and holidays in a retail environment
Professional, energetic, honest, patient and empathetic demeanor
Ability to problem solve, analyze results, plan for the future, and make good decisions
Excellent written, verbal and interpersonal communications skills
Reliable transportation
Must be able to stand for long periods of time on the sales floor
Must be able to move and/or lift up to 25 pounds

Responsibilities

Provides world-class customer service, including greeting customers, answering phones, and assessing their needs.
Drives monthly revenue goals by acquiring new customer accounts, maximizing existing customer accounts, identifying revenue opportunities, and excelling in quality metrics.
Builds relationships with TCC Wireless employees and customers across all channels of the business.
Assists store management with opening, closing, and operating the retail facility, including cash handling, inventory counts, and deposits according to operational control standards.
Ensures compliance with all company policies and procedures.
Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
Explores customer needs through thoughtful questions and provides support with service activations, changes, bill payments, equipment replacement, accessory sales, and processing price plan changes and upgrades.
Achieves assigned performance metrics.