Retail Sales Representative

Vyve Broadband•Fort Riley, KS

3d•Onsite

About The Position

Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

Requirements

2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.
Ability to multitask and handle multiple computer applications to assist customers.
Strong organization and time management skills.
Excellent interpersonal skills.
Proficiency with PCs, Microsoft Office Suite and general intranet navigation. se of computers, keyboards and software applications.
Ability to type 35 wpm.
High School Diploma or GED.

Nice To Haves

Bi-lingual (preferred).

Responsibilities

Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
Resolves simple & complex customer issues
Demonstrates a strong passion for selling Vyve products and services
Meets and exceeds monthly revenue sales targets
Generates and/or maintains departmental reports as required
Serves as a mentor to other team members, providing instruction, support and direction
Performs all duties of Retail Sales Agent as necessary by: Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
Accurately explaining bills and Company policies and procedures concerning prices, billing and service
Determines customer needs and educates customer in order to sell or upgrade services
Accurately documents all sales/order activity via online database system
Processes customer payments accurately and balances daily transactions according to established cash management procedures
Collects delinquent accounts
Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
Issues, receives, and maintains records of customer-premise equipment
Troubleshoot service-related problems with customers; tests customer-premise equipment
May contact customers regarding company services to include outbound calls regarding bills, promotions, etc.
Exercise positive and cooperative behavior that promotes teamwork
Performs other duties as assigned
Ability to travel as needed

Benefits

Multiple medical, dental, and vision options with 100% preventive care.
Company-paid life insurance & disability coverage, with voluntary buy-up options.
401(k) with Company Match
Wellness Rewards - Earn up to $500/year just for completing checkups & screenings.
Pet insurance, identity theft protection, legal assistance, and more.
Free 24/7 telemedicine & virtual counseling for you and your family.
Leadership development, professional sales training & ongoing learning.
Uncapped commissions on sales
Performance Reviews with Merit Increase
Annual Bonus
Paid career advancement training
Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services