Retail Sales Representative

Hillsborough Area Regional Transit Authority (HART)•Tampa, FL

1d•$20 - $24•Onsite

About The Position

Help HART customers access transit services through accurate fare sales, responsive customer support, and dependable retail operations. As a Retail Sales Representative, you will assist customers at HART Customer Service Centers, support Flamingo Fares inquiries, and maintain sales records and inventory.

Requirements

High school diploma or GED.
At least two years of customer service experience.
Ability to obtain a valid Florida driver’s license within 10 days of hire.
Strong customer service and clear, courteous verbal and written communication, with an excellent command of English.
Ability to assist the public with tact, patience, and poise and interact positively with a variety of personalities.
Ability to follow directions, work independently with minimal supervision, exercise sound judgment, oversee project activities, and achieve program objectives.
Accurate cash handling, calculations, recordkeeping, and retention of details.
Ability to read and interpret documents, maintain strict confidentiality, and work effectively under stress and frequent interruptions.
Proficiency with Microsoft Windows and Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Reliable attendance and punctuality, flexibility, teamwork, and adherence to established safety and security procedures.

Nice To Haves

Bilingual English and Spanish skills.

Responsibilities

Sell fare cards, smartcards, discount identification cards, and special program permits while providing courteous, knowledgeable customer service.
Respond to customer concerns about Flamingo Fares, resolve issues when possible, and document concerns in the Community Report Tracking Program.
Review customer emails and Flamingo Fares website requests, inquiries, and orders; enter information into the tracking system and route items to the appropriate personnel.
Maintain accurate sales data and records to support sales analysis, service development, and improvements to passenger amenities.
Distribute and audit HART fare card and smartcard sales through commissioned and non-commissioned sales outlets.
Follow established cash-handling procedures, maintain an accurate cash drawer, reconcile transactions, prepare accurate invoices, and count and make change.
Sell monthly parking space at the University Transit Center.
Maintain office supplies and retail sales materials, and assist with the inventory and distribution of transit schedules and public information to community locations and HART facilities.
Participate in outreach with community agencies, educational institutions, businesses, and other public groups; assist with promotions and volunteer activities as needed.
Perform other work-related duties as assigned.