TCC - IL Loves Park - FT - Retail Sales Representative
About The Position
Full-Time Retail Sales Representative at T-Mobile Premium Retailer - TCC Wireless. This role offers the potential to earn up to $20+/hour, including base pay and commission. The Retail Sales Representative thrives in a fast-paced, high-energy environment, acting as the crucial link between customers and the T-Mobile brand. The ideal candidate is enthusiastic, energetic, and possesses a deep understanding of the wireless industry, including the latest phones and competitive pricing plans. As part of the TCC Wireless family, this role requires a passion for building lasting relationships with both customers and colleagues.
Requirements
- High School Diploma or GED
- Minimum 6 months experience in retail and/or sales with a strong customer focus
- Legally authorized to work in the United States
- Ability to work nights, weekends, and holidays in a retail environment
- Professional, energetic, honest, patient and empathetic
- Ability to problem solve, analyze results, plan for the future, and make good decisions
- Excellent written, verbal and interpersonal communications skills
- Reliable transportation
- Must be able to stand for long periods of time on the sales floor
- Must be able to move and/or lift up to 25 pounds
Responsibilities
- Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
- Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
- Builds relationships with TCC Wireless employees and customers across all channels of the business.
- Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
- Ensures compliance with all company policies and procedures.
- Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
- Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
- Responsible for achieving assigned performance metrics.
Benefits
- Medical, dental and vision
- 401k match
- Phone service discounts
- Development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
