Retail Sales Representative - Columbia

Pella•Columbia, MO

19h•Onsite

About The Position

Pella Windows and Doors is a leader in quality wood windows and doors, serving homeowners in the St. Louis area for over 50 years. Founded in 1925, Pella Corporation is a family-owned and professionally managed privately held company known for its innovation, manufacturing outstanding products, providing quality service, and delivering on customer satisfaction. We are seeking a Replacement Sales Representative for the Columbia, MO showroom (serving Columbia, Jefferson City, Mexico, Pierpoint, Shaw and Ashland areas) who will be responsible for selling in-home Pella products to homeowners. The Representative will provide design options, product selection and installation expertise to the customer, as well as value-driven solutions delivering a best-in-class customer experience. This position is responsible for the sales of in-home residential window and door replacement. This involves a 10-step in-home selling process; product demonstrations, project evaluation and measuring, project estimating, closing the sale, and following the job through the system. In addition, asking for reviews and referrals assists in your continued success in the role. In your role, you'll be responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop very satisfied customers. While branding yourself and Pella in the marketplace, you'll be expected to generate repeat customers, referral customers, and new customers independent of Pella’s advertising and marketing efforts. Keys to success include being able to effectively handle and resolve customer objections and being able to close sales in the home. You’ll receive high-quality inbound leads—and you’ll be expected to supplement them through proactive prospecting, networking, referrals, and follow-up strategies to maintain a strong personal pipeline.

Requirements

Must have a valid Driver's license and acceptable MVR record for the last 7 years.
Must have dependable transportation.
You must be prepared to travel as required by the job.
Reliable and dependable with the ability to work autonomously
Own the full sales cycle with autonomy
Take initiative to identify and pursue new opportunities
Consistently push to exceed targets
Excellent communication skills, a high standard of ethics, a strong math aptitude and strong organizational skills

Responsibilities

Responsible for all field activity relating to customer relations, product sales, collections and customer satisfaction for the replacement segment.
Pursues leads, gives product demonstrations both in the home and at the Showroom, discusses product options with the customer and takes on-site measurements.
Responsible for creating self-generated leads to supplement customer base.
Ensure quotes and orders are accurate and follow company sales processes.
Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner.
Must be computer literate and able to use electronic software (PQM, MSOffice, Salesforce, etc.) to track, quote, sell and order products.
Follows up with all customers to ensure that the project meets or exceeds the customers' expectations.
Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues.
Participates in various departmental and interdepartmental meetings and/or quarterly training.