Retail Sales Representative

Four State Trucks • Joplin, MO

22h • Onsite

About The Position

This position is responsible for working with customers directly in person and on the phone, answering their questions, and assisting them with finding the right heavy duty truck part to meet their needs. The role involves greeting customers, understanding their needs, recommending products, processing sales, demonstrating products, and staying updated on product developments. The representative will also be responsible for maintaining a clean work area, arranging services and deliveries, and providing excellent customer service.

Requirements

• High School diploma or GED equivalent needed.
• Strong listening and verbal communication skills.
• Must maintain a positive attitude, with a focus on customer service excellence in a fast-paced work environment.
• Ability to multi-task and manage time effectively & prioritize tasks.
• Must have willingness to learn products sold, customer service, policies, procedures, and about the trucking industry as a whole in order to meet customer needs.
• Should be detail-oriented, focused, driven, and a self-starter.
• Proficient in MS Office, especially Excel and Outlook.
• Keyboarding skills a must.
• Must pass pre employment drug test, including marijuana screening.

Nice To Haves

• Any further education/experience in Sales field preferred.
• Previous sales experience a plus, but will train right person.

Responsibilities

• Greets all walk in/phone customers, providing excellent customer service.
• Gathers customer and/or product information to determine customer needs.
• Recommends, advises, & assists customer with products based on their needs.
• Processes sales and other transactions, as needed.
• Demonstrates products to customers, explaining technical product/service information.
• Keeps up with all new product development & any changes to relay to customers.
• Answers customer questions as they arise.
• Monitors and cleans work areas as required.
• Arranges services and/or delivery of goods, notifying warehouse/delivery/shop personnel as needed.
• Provides 2nd mile customer service standards in every customer interaction.
• Performs other duties as assigned.

Benefits

• Medical, dental, and vision insurances
• 401k plan, with 4% employer matching upon meeting eligibility requirements
• Employer paid life insurance
• Voluntary benefits-Supplemental life, cancer, accident, etc.
• PTO
• 6 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED