Retail Sales Representative

Bedrosians Tile and Stone•Denver, CO

24d•Onsite

About The Position

Retail Sales Representatives are responsible for working with in-branch customers to promote the Bedrosians product line and gain business, including retail clients, industry professionals, and individual customers. They are responsible for communicating with customers about every aspect of the sale to ensure their satisfaction, including information pertaining to production application, installation, and safety. The role involves developing relationships with customers in the showroom, via phone, and email, and partnering with other representatives to ensure the branch meets or exceeds its monthly sales quota. Responsibilities also include following up with customers regarding quotes, orders, and other sales-related issues, and upselling clients when possible. Maintaining the organization and presentation of the showroom and samples is also key. From a customer service perspective, the representative will greet and assist clients with selections, follow through on orders, enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures. They will review on-order reports daily, answer phone inquiries, resolve customer service issues, process P/Os and receiving for product lines, and assist with stock checks, pricing, freight quotes, inventory, and order processing, while gaining knowledge of all product lines. The position also includes design-related tasks such as researching and tracking design trends, creating mood boards, color palettes, and design narratives for new and existing collections, and producing SketchUp layouts, renderings, and visuals for internal product reviews and merchandising planning. They will support the product development team in identifying assortment gaps, collaborate cross-functionally with various teams on collection launches, assist in preparing visual materials for executive presentations, contribute to visual storytelling in marketing collateral, and organize a digital library of design assets. Reviewing trade show content to identify emerging materials and participating in department meetings are also part of the role.

Requirements

1-2 years of retail sales or customer service experience
Excellent verbal and written communication skills in English
Excellent and professional phone skills
Excellent understanding of design and color
Friendly and outgoing personality
Positive attitude
Self-motivated and proactive-willing to take the extra step!
Possess a flexible work schedule
Multitask and prioritize work through effective time management
Ability to lift up to 50 lbs.
Able to work independently and work effectively as a member of a team
Able to handle regular interruptions to serve the needs of others while maintaining focus on multiple priorities and short- and long-term deadlines
Able to finish projects both quickly and accurately
Able to proactively seek out ways to improve upon existing methodologies
Maintain the highest level of integrity and confidentiality
Establish and maintain cooperative relationships with customers, maintaining a warm and professional manner with a positive employee relations and customer service mindset

Nice To Haves

College Degree or equivalent Design Degree preferred
Prior experience in the tile and stone industry is a plus
Design experience is a plus
Bi-lingual in Spanish is a plus
Proficiency in SketchUp or similar 3D visualization software
Portfolio demonstrating mood boards, palettes, renderings, or layouts
Strong command of color theory with the ability to coordinate and contrast palettes across multiple surface materials
Understanding of current design trends in interiors, architecture, or building materials
Familiarity with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Exposure to trade shows or building material product lines

Responsibilities

Develop relationships with customers, both in the showroom as well as via phone calls and email
Partner with other representatives to ensure branch meets or exceeds its monthly sales quota
Follow up with customers regarding quotes, orders, and other sales-related issues
Upsell clients when possible
Maintain organization and presentation of showroom and samples
Greet and assist clients with selections and follow-through on their orders
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Review on-order report daily
Answer phone inquiries including over the phone orders
Resolve customer service issues
Process P/Os and receiving for product lines
Assist with stock checks, pricing, freight quotes, inventory, and processing orders
Gain knowledge of all product lines
Research and track design trends across social media, trade publications, trade shows, and competitor product launches to inform collection development
Create mood boards, color palettes, and design narratives for new and existing tile, stone, wood, and vinyl collections
Produce SketchUp layouts, renderings, and visuals for internal product reviews and merchandising planning
Support the product development team in identifying assortment gaps and opportunities for differentiation
Collaborate cross-functionally with purchasing, marketing, sales, and product development teams on collection launches
Assist in preparing visual materials for executive product review presentations
Contribute to the visual storytelling used in catalogs, website content, and sales collateral
Organize and maintain a digital library of design assets, boards, renderings, and product imagery
Review trade show content (Cersaie, Coverings, KBIS) to identify emerging materials, finishes, and formats
Participate in department meetings
Other duties as assigned