Retail Sales Representative I, II, III
About The Position
This role involves selling target products and packages, demonstrating Astound's various products and services to inbound customer traffic at the retail center, and communicating current promotions and offers. The representative will establish rapport with visitors, probe to match customer needs with the best package, review and introduce new services, and ensure customer satisfaction. Key aspects include enhancing the company's image through neat appearance and respectful conduct, providing accurate feedback on customer issues, utilizing billing and sales tools, resolving customer concerns through active listening and clear communication, processing work orders, receiving payments, and tracking sales progress. Accurate and timely paperwork submission is also essential.
Requirements
- High school diploma or equivalent
- Demonstrates a thorough knowledge of cable and data products and services
- Ability to learn and retain new information and concepts quickly
- Demonstrates ability to diagnose and solve problems
- Exhibits the ability to follow direction and possesses the ability to follow through
- Displays proven good judgment and proactive decision-making skills
- Must possess the ability to adapt to change
Nice To Haves
- Phone customer support/service related background in call center environment preferred
- Bilingual skills preferred
- Cable Television industry experience preferred
- Telecommunications experience preferred
Responsibilities
- Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
- Demonstrate Astound's various products and services to inbound customer traffic at the retail center
- Communicate current promotions and offers to all potential customers
- Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
- Review customer’s current level of service and introduce new services as appropriate
- Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
- Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property
- Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
- Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
- Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
- Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
- Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
- Track sales progress and document productivity on sales forms/ reports as provided by the company
- Ensure all required paperwork is legible, complete and submitted in a timely manner
Benefits
- 401k retirement plan, with employer match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
