TCC - IL Chicago Central & Roosevelt - PT - RSR
About The Position
The Part-Time Retail Sales Representative (RSR) works in a fast-paced, high-energy retail environment and connects customers with the T-Mobile brand. The role calls for enthusiasm for wireless products and services, strong customer relationships, and collaboration with colleagues. Compensation includes base pay and commission, with the posting stating potential earnings of up to $20+/hour all in. The RSR provides customer service and sales support, helps customers with wireless services and equipment, and contributes to store operations and assigned performance metrics. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- At least 6 months of experience in retail and/or sales with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic manner.
- Ability to problem solve, analyze results, plan for the future, and make good decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Responsibilities
- Greet customers in stores, answer phones, assess customer needs, and provide world-class customer service.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and meeting quality metrics.
- Build relationships with TCC Wireless employees and customers across all channels of the business.
- Work with store management to open, close, and operate the retail facility, including cash handling, inventory counts, and deposits in accordance with operations control standards.
- Ensure compliance with company policies and procedures.
- Maintain the store, back room, restrooms, and individual work area according to retail store standards.
- Explore customer needs and assist with service activations, changes and bill payments, equipment replacement, accessory sales, price plan changes, and upgrades.
- Achieve assigned performance metrics.
Benefits
- Aflac insurance
- 401(k) match
- Phone service discounts
- Development and growth opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
