Retail Sales Operations Manager

Wilson Workforce Solutions•Pittsburgh, PA

About The Position

The Retail Sales Operations Manager is responsible for the end-to-end operational execution of the retail channel, ensuring accurate order processing, on-time fulfillment, and retailer compliance across major accounts. This role bridges sales and supply chain operations, owning EDI management, third-party logistics relationships, and retailer performance reporting.

Requirements

5–8 years of experience in retail operations, sales operations, or supply chain roles with direct exposure to major retail accounts (Target, Walmart, and/or Amazon required).
Demonstrated hands-on experience managing EDI platforms; familiarity with TrueCommerce is strongly preferred and a meaningful differentiator for this role.
Experience managing third-party logistics (3PL) relationships, including holding external partners accountable to SLAs, operational timelines, and documentation standards.
Proficiency with retailer portals for order management, data pulls, and compliance reporting across Walmart, Target, and Amazon.
Experience working with NetSuite or a comparable ERP system for order management, transfer orders, work orders, and inventory functions.
Ability to manage multiple time-sensitive workflows simultaneously without losing accuracy or letting follow-through slip.
Clear, structured communicator who can translate operational data into reporting and insights for commercial and cross-functional stakeholders.
Ability to travel on a quarterly basis is required.

Nice To Haves

Experience with Mercury Gate or ShipIQ routing and logistics platforms.
Familiarity with chargeback dispute processes for major retailers, including documentation and broker coordination.
Experience supporting new retailer launches, including EDI integration setup and first-shipment project management.

Responsibilities

Manage end-to-end order receipt, processing, and execution via EDI for all retail accounts, ensuring order accuracy and on-time entry across every PO cycle.
Monitor the EDI platform daily to catch and resolve transmission errors; escalate technical issues with appropriate urgency and partner with internal systems resources when needed.
Coordinate order cuts when inventory constraints require it, communicating with brokers, managing order change follow-through, and confirming resolution within required windows.
Maintain retailer-specific order workflows and adapt to account-level requirements including ship window verification, portal submissions, and routing compliance.
Drop orders to the 3PL on schedule, sharing PO and ship window details for confirmation that every order has been received.
Serve as the primary operational liaison with the third-party logistics provider, sharing PO details, validating shipment ASNs, and tracking on-time execution against commitments.
Manage logistics processes across carriers and routing portals.
Plan and execute kitting work orders in NetSuite: coordinating with Planning on monthly supply reviews, issuing WO documentation to the 3PL, validating BOMs for accuracy, and confirming receipt in the system.
Manage shipments end-to-end: inputting shipment plans into the client portal, generating transfer orders in NetSuite, coordinating labels and BOLs with the 3PL, and monitoring pickup timelines.
Travel to the 3PL facility at minimum quarterly to maintain the relationship and stay current on operational processes; join retailer headquarters visits as business needs arise.
Collect and maintain complete shipment documentation—including signed MBOLs and itemized BOLs—organized in a shared drive so that brokers can self-serve when disputing chargebacks.
Keep retailer-specific dispute tools and access tokens current (e.g., Walmart Guru bot token) to enable timely chargeback resolution.
Monitor retailer scorecards and OTIF, fill rate, and service level metrics; proactively surface performance gaps and coordinate internally on remediation.
Attend retailer-hosted webinars on process and compliance updates; translate new requirements into clear, actionable guidance for internal partners across supply chain and fulfillment.
Own admin access and login management for all retailer portals.
Own and maintain the Retail Dashboard: refresh on each PO cycle, ensure formula and reporting integrity, and lock the prior month at period close for cross-functional reference.
Produce monthly OTIF and fill rate reporting, providing sales leadership with data to support account performance conversations and strategic planning.
Complete monthly inventory reconciliation in partnership with accounting, including flagging daily inventory gaps to relevant internal teams.
Invoice approval for 3PL invoices received monthly; ensure all shipments are fulfilled in NetSuite and accounted for in period reporting.
Support ad hoc data requests and forecasting analysis from sales leadership and account teams.
Collaborate closely with supply chain, finance, and marketing to align on inventory positioning, demand signals, and retailer execution priorities.
Lead new retailer onboarding end-to-end: coordinating 3PL and EDI setup, establishing routing and compliance requirements, managing new item forms and system setup, and project managing first shipments to successful delivery.
Manage intercompany inventory transfers between fulfillment locations in partnership with Planning, including creating transfer orders and coordinating logistics.
Set up new SKUs as needed, ensuring all dimensional data, GTINs, and compliance requirements are accurate prior to launch.
Organize and maintain sales contracts and agreements in the Ironclad repository; serve as the point of contact for order changes, new product receipt confirmations, and shipments with internal teams (finance, sales, supply chain) and brokers.