Retail Sales/Merchandising Manager

Michaels • Bay Shore, NY

4d • Onsite

About The Position

The Retail Sales/Merchandising Manager at The Michaels Companies Inc. is responsible for leading and supporting inventory management and merchandising standards, ensuring a well-merchandised and in-stock store for customers. The role involves helping customers shop, providing friendly service, and assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs. This includes ensuring compliance with applicable laws, executing company policies, managing truck processes, supporting planogram and AD set processes, and managing shrink and safety programs. The manager will also serve as Manager on Duty (MOD), maintain visual merchandising standards, and assist with team member development, including interviewing, on-boarding, coaching, and performance management. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores in 49 states and Canada, and online. Founded in 1973 and headquartered in Irving, Texas, Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise. The company prioritizes the wellbeing of its teams by providing robust benefits and is committed to the full inclusion of all qualified individuals, offering reasonable accommodations for people with disabilities.

Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job

Nice To Haves

• Retail merchandising and customer service experience preferred

Responsibilities

• Lead and support inventory management and merchandising standards and maintenance
• Plan for and provide a well merchandised and in-stock store for the customer to shop
• Help customers shop and find what they are looking for
• Deliver friendly customer service
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements
• Ensure execution of Company policies and standards
• Hold team accountable for store conditions and results
• Manage and support the truck processes and lead the teams to ensure standards are met
• Achieve your KPI’s and manage your team to achieve their role KPI’s
• Manage, execute and support the planogram process (POG’s) to standard
• Manage, execute and support the AD set processes
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Maintain seasonal sets and the feature space to our visual merchandising standards
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members
• Support with Talent Development activities
• Participate in Performance Mgmt. activities of your team
• Utilize the leadership competencies for continued self-development
• Interacts with others in an accepting and respectful manner
• Remains positive and respectful, even in difficult situations
• Promotes commitment to the organization’s vision and values
• Projects a positive image and serves as a role model for others
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees