Retail Sales Manager
About The Position
My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a team in a dynamic industry. The ideal candidate will excel at coaching and developing Retail Sales Associates, focusing on delivering a best-in-class customer service experience and building a loyal client base. This role involves training and leading a team to exceed sales targets and provide an extraordinary customer experience. Responsibilities include supervising daily operations, hiring, scheduling, developing, and coaching the team to ensure excellent customer service, strong sales, and efficient store operations. The manager will be responsible for achieving location goals by coaching team members to meet Key Performance Indicators, maintaining staffing through retention and recruiting, building a client base through ethical practices, establishing business accounts by partnering with the AT&T Signature team, and maintaining a clean and safe store environment through inventory management, device security, and merchandising. The role also involves enforcing operational policies, ensuring compliance with legal requirements, and staying updated on industry knowledge.
Requirements
- 1 year management experience in a similar field (Required), preferably in the Wireless Industry
- 1 year retail or customer-facing sales experience (Required)
- Ability to work flexible hours including evenings, weekends, and holidays (Required)
- Demonstrated ability to meet performance and operation standards (Required)
- Ability to motivate, lead, and coach to results (Required)
- Strong organizational skills and attention to detail (Required)
- Highly effective communication and interpersonal skills (Required)
- Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)
Nice To Haves
- Bilingual (Preferred but may not be required depending on location)
- Bachelor’s degree (Preferred)
- Retail or customer-facing sales experience in the telecommunications industry (Preferred)
- Experience prospecting through outbound calls. (Preferred)
Responsibilities
- Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
- Maintain location staffing through employee retention, recruiting and team member training and development.
- Build a steady client base by ethical and customer-centric business practices.
- Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
- Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
- Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
- Uphold the stability and reputation of the location by complying with legal requirements.
- Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Benefits
- Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence
- Ongoing paid training
- Exciting career paths and growth potential.
- Uncapped commission program when meeting or exceeding sales goals
- Medical, Dental and Vision coverage
- Life Insurance
- 401(K) Retirement Program
- Paid Vacation Time
- Total Pet Plan and Pet Insurance
- Employee Assistance Program
- Discounts off our latest devices and AT&T service plans
- Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
- Exclusive sales contests and incentives for hitting key AT&T initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
