Retail Sales Manager
About The Position
My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager excited to work in a dynamic industry. The role focuses on coaching and developing a team of Retail Sales Associates to provide exceptional customer service, build a loyal client base, and exceed sales targets. Responsibilities include supervising daily operations, hiring, scheduling, training, and coaching the team to ensure a great customer experience, strong sales, and efficient store operations. The manager will be responsible for achieving location goals by coaching team members on Key Performance Indicators, maintaining staffing through retention and recruiting, building a client base through ethical practices, establishing business accounts via community events, and maintaining a clean and safe store environment. This includes inventory management, securing devices, merchandising, enforcing operational policies, and complying with legal requirements. The role also involves staying updated on industry knowledge through continuous learning and networking.
Requirements
- 1 year management experience in a similar field (Required), preferably in the Wireless Industry
- 1 year retail or customer-facing sales experience (Required)
- Ability to work flexible hours including evenings, weekends, and holidays (Required)
- Demonstrated ability to meet performance and operation standards (Required)
- Ability to motivate, lead, and coach to results (Required)
- Strong organizational skills and attention to detail (Required)
- Highly effective communication and interpersonal skills (Required)
- Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)
- While performing the duties of this job, most of the time is spent standing and walking around, moving about for prolonged periods of time, and occasionally lifting and moving objects of up to 10 pounds.
- The employee is frequently required to reach with hands and arms.
- Other movements may include climbing ladders, balancing on ladders, stooping, kneeling, crouching, and fine handling of display materials and merchandise.
- Dexterity is required.
- Specific vision abilities required by this job include being able to work with small parts in mobile phones and being able to look at a computer screen for prolonged periods of time.
- These requirements can be met by the individual’s use of eyeglasses or contacts.
Nice To Haves
- Bilingual (Preferred but may not be required depending on location)
- Bachelor’s degree (Preferred)
- Retail or customer-facing sales experience in the telecommunications industry (Preferred)
- Experience prospecting through outbound calls. (Preferred)
Responsibilities
- Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
- Maintain location staffing through employee retention, recruiting and team member training and development.
- Build a steady client base by ethical and customer-centric business practices.
- Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
- Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
- Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
- Uphold the stability and reputation of the location by complying with legal requirements.
- Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Benefits
- Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence
- Ongoing paid training
- Exciting career paths and growth potential.
- Uncapped commission program when meeting or exceeding sales goals
- Medical, Dental and Vision coverage
- Life Insurance
- 401(K) Retirement Program
- Paid Vacation Time
- Total Pet Plan and Pet Insurance
- Employee Assistance Program
- Discounts off our latest devices and AT&T service plans
- Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
- Exclusive sales contests and incentives for hitting key AT&T initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
