Retail Sales Manager

MY WIRELESS • Lansing, MI

15d • $36,338 - $61,338 • Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager passionate about the dynamic wireless industry. In this role, you will be instrumental in coaching and developing your team members into successful Retail Sales Associates, focusing on delivering a best-in-class customer service experience and building a loyal client base. Your day-to-day responsibilities will involve training and leading a team to exceed sales targets and provide an extraordinary customer experience. You will supervise daily operations, including hiring, scheduling, developing, and coaching the team to ensure consistent customer satisfaction, strong sales performance, and efficient store operations. You will also be responsible for achieving location goals by coaching team members to meet Key Performance Indicators, maintaining staffing levels through retention and recruitment, building a client base through ethical practices, establishing business accounts by partnering with the AT&T Signature team, maintaining a clean and safe store environment, ensuring operational efficiency, and complying with legal requirements to uphold the store's reputation. Staying informed on industry knowledge through continuous learning and networking is also key.

Requirements

• 1 year management experience in a similar field (Required), preferably in the Wireless Industry
• 1 year retail or customer-facing sales experience (Required)
• Ability to work flexible hours including evenings, weekends, and holidays (Required)
• Demonstrated ability to meet performance and operation standards (Required)
• Ability to motivate, lead, and coach to results (Required)
• Strong organizational skills and attention to detail (Required)
• Highly effective communication and interpersonal skills (Required)
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)

Nice To Haves

• Bilingual (Preferred but may not be required depending on location)
• Bachelor’s degree (Preferred)
• Retail or customer-facing sales experience in the telecommunications industry (Preferred)
• Experience prospecting through outbound calls. (Preferred)

Responsibilities

• Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting and team member training and development.
• Build a steady client base by ethical and customer-centric business practices.
• Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
• Uphold the stability and reputation of the location by complying with legal requirements.
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Benefits

• Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence
• Ongoing paid training
• Exciting career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals
• Medical, Dental and Vision coverage
• Life Insurance
• 401(K) Retirement Program
• Paid Vacation Time
• Total Pet Plan and Pet Insurance
• Employee Assistance Program
• Discounts off our latest devices and AT&T service plans
• Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
• Exclusive sales contests and incentives for hitting key AT&T initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED