Retail Sales Manager
About The Position
Are you a retail pro with a keen eye for detail and a knack for storytelling through displays? At Duluth Trading Company, we don't just stock shelves—we build experiences. We are looking for a Retail Sales Manager who lives for that perfect floor-set and knows that a well-placed mannequin can be the start of a legendary customer story. In this full-time supervisory position, you won’t just be managing a team; you’ll be the architect of our "Go for WOW!" atmosphere. You’ll merge high-level customer engagement with the art of visual presentation, ensuring our rugged, functional gear looks as good as it performs.
Requirements
- High school diploma or equivalent.
- Retail experience is preferred but not necessary.
- Customer Centric.
- Takes pride in a job well done and shows ownership in the store.
- Operates with integrity and trust.
- Excellent communicator and listener.
- Collaborates and functions as part of a team.
- Performs other duties as directed.
- Authorized to work in the United States withour sponsorship.
Responsibilities
- Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same.
- Personally demonstrate a high level of service and engagement and set expectations for the team.
- Manage floor coverage to engage the customer and drive the Duluth experience.
- Ensure that customer profile information is accurately recorded.
- Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
- Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready.
- Effectively set up sales and promotions with proper signing and communication.
- Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
- Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Provide clear and consistent feedback to employees on a regular basis.
- Adhere to all company guidelines, policies and programs and sets a positive example.
- Understand, execute and train all cash-handling and reporting functions.
- Process all register functions and ensure they are followed in the store.
- Ensure the store is secured and respond to any alarms as directed.
- Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.
Benefits
- Multiple Medical plan options
- Dental & Vision plans
- Medical and Dependent Care Flexible Spending Accounts
- Health Savings Account including company contributions
- Company paid Life Insurance and AD&D
- Company paid Short-Term Disability
- Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance
- 401(k) Employer Match
- Parental Leave
- Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
- Generous Paid Time Off plan
- Daily pay available
- 40% Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
