Retail Sales Manager

My Wireless•Fremont, CA

9d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a store team and deliver an exceptional customer experience while exceeding sales targets. The manager coaches and develops team members into successful Retail Sales Associates, builds customer loyalty, and supervises the daily operation of a location, including hiring, scheduling, training, and employee development. The role also involves maintaining strong sales results, high-quality store operations, and a clean and safe retail environment. The position requires maintaining location staffing through recruiting, retention, and training; building a steady client base through ethical, customer-centric practices; and establishing business accounts by partnering with AT&T’s Signature team at community events. The manager upholds company policies and legal requirements, maintains the location’s stability and reputation, and keeps current with professional and technical knowledge through workshops, publications, and professional networks. The physical demands include standing and walking for prolonged periods, occasionally lifting or moving objects up to 10 pounds, reaching, climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The role also requires dexterity, working with small mobile-phone parts, and viewing a computer screen for prolonged periods. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability; preferred, but may not be required depending on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, employee development, and coaching.
Maintain location staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical and customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the stability and reputation of the location.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.