Retail Sales Manager

MY WIRELESS • Phoenix, AZ

9d • Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a team in providing a best-in-class customer service experience and building a loyal client base. The role involves training and leading a team to exceed sales targets, supervising daily operations including hiring, scheduling, developing, and coaching, and ensuring a consistently great customer experience, strong sales results, and quality store operations.

Requirements

• 1 year management experience in a similar field (Required), preferably in the Wireless Industry
• 1 year retail or customer-facing sales experience (Required)
• Ability to work flexible hours including evenings, weekends, and holidays (Required)
• Demonstrated ability to meet performance and operation standards (Required)
• Ability to motivate, lead, and coach to results (Required)
• Strong organizational skills and attention to detail (Required)
• Highly effective communication and interpersonal skills (Required)
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)

Nice To Haves

• Bilingual (Preferred but may not be required depending on location)
• Bachelor’s degree (Preferred)
• Retail or customer-facing sales experience in the telecommunications industry (Preferred)
• Experience prospecting through outbound calls. (Preferred)

Responsibilities

• Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting and team member training and development.
• Build a steady client base by ethical and customer-centric business practices.
• Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
• Uphold the stability and reputation of the location by complying with legal requirements.
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Benefits

• Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence
• Ongoing paid training
• Exciting career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals
• Medical, Dental and Vision coverage
• Life Insurance
• 401(K) Retirement Program
• Paid Vacation Time
• Total Pet Plan and Pet Insurance
• Employee Assistance Program
• Discounts off our latest devices and AT&T service plans
• Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
• Exclusive sales contests and incentives for hitting key AT&T initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED