JM Wireless –CA FREMONT - FT - RSM – Metro - T-Mobile
About The Position
The Retail Sales Manager leads a wireless retail team, shapes the customer experience, and drives store sales and performance. The role includes recruiting, hiring, training, coaching, and evaluating employees; setting sales expectations; and managing staff schedules and coverage. The manager promotes customer satisfaction and loyalty, helps team members provide personalized wireless solutions, and supports upselling, cross-selling, and account activations. The manager also oversees daily store operations, including merchandising, inventory, store appearance, cash handling, and point-of-sale transactions. The role ensures company policies and procedures are followed, tracks store performance metrics, and maintains visual merchandising standards so the store is ready for business. Compensation is described as average hourly pay plus commission of $30–$62 per hour, with uncapped commission potential and individual commissions paid twice monthly.
Requirements
- One to two years of experience in retail sales management; wireless industry experience is preferred.
- Proven ability to meet or exceed sales goals.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation.
- Strong leadership and team-building skills.
- Excellent interpersonal and communication abilities.
- Strategic thinking, analytical, and problem-solving skills.
- Deep understanding of wireless products, plans, and trends.
- Ability to adapt to changing priorities and a fast-paced environment.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 40 pounds.
- Availability for a full-time schedule of 45 hours.
Nice To Haves
- Wireless industry experience.
- Associate or bachelor’s degree with coursework in business, accounting, marketing, or management; the posting also accepts any combination of education and experience that provides the necessary skills and knowledge.
Responsibilities
- Recruit, hire, and train sales employees.
- Motivate, coach, and provide regular feedback to foster a high-performance culture.
- Conduct employee performance evaluations and guide team development.
- Manage staff scheduling and ensure adequate coverage during peak hours.
- Drive store sales and meet or exceed performance goals.
- Promote a customer-first approach to support customer satisfaction and loyalty.
- Acquire and maintain customers.
- Empower team members to deliver personalized solutions and close sales.
- Conduct weekly staff meetings and set sales goal expectations.
- Model and support upselling, cross-selling, and account activation strategies.
- Oversee day-to-day operations, including merchandising, inventory, and store appearance.
- Ensure company policies and operational procedures are followed consistently.
- Manage cash handling and point-of-sale transactions accurately.
- Track and analyze store performance metrics to identify areas for improvement.
- Execute visual merchandising standards to maximize sales and keep the store brand ready.
Benefits
- Competitive base salary with uncapped commission potential.
- Individual commissions paid twice a month.
- Medical insurance for full-time employees.
- Dental insurance for full-time employees.
- Vision insurance for full-time employees.
- Life insurance for full-time employees.
- 401(k) with employer match for full-time employees.
- Supplemental insurance available.
- Career advancement opportunities within a growing company.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
