Retail Sales Manager

MY WIRELESS • Fremont, CA

1d • $44,699 - $69,699 • Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location. The manager trains, leads, coaches, and develops team members to deliver excellent customer service, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring and scheduling, and supports strong sales results and consistent customer experiences. The position is based at the Fremont, California store and is full-time, with base pay plus commission.

Requirements

• At least 1 year of management experience in a similar field; required, with wireless industry experience preferred.
• At least 1 year of retail or customer-facing sales experience; required.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Demonstrated ability to meet performance and operational standards.
• Ability to motivate, lead, and coach a team to achieve results.
• Strong organizational skills and attention to detail.
• Highly effective communication and interpersonal skills.
• At least 18 years of age, legally able to work in the United States, and have a high school diploma or equivalent.
• Ability to meet the position’s physical demands, with or without reasonable accommodation, including standing and walking for prolonged periods, occasionally lifting and moving objects up to 10 pounds, reaching, climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise with dexterity.
• Ability to work with small parts in mobile phones and look at a computer screen for prolonged periods; vision needs may be met with eyeglasses or contacts.

Nice To Haves

• Bilingual; preferred, though it may not be required depending on location.
• Bachelor’s degree.
• Retail or customer-facing sales experience in the telecommunications industry.
• Experience prospecting through outbound calls.

Responsibilities

• Coach and develop team members to meet company-established key performance indicators and location goals.
• Maintain location staffing through employee retention, recruiting, training, and employee development.
• Build a steady client base through ethical, customer-centric business practices.
• Establish business accounts by partnering with the AT&T Signature team and holding community events outside the store.
• Maintain a clean and safe store environment, conduct inventory counts, secure devices, and merchandise according to company standards and policies.
• Initiate, coordinate, and enforce operational policies and procedures.
• Comply with legal requirements to uphold the location’s stability and reputation.
• Stay informed about professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
• Supervise daily store operations, including hiring, scheduling, team development, and coaching.
• Work toward an extraordinary customer experience and sales targets.

Benefits

• Strong base pay with a commission and bonus schedule.
• Ongoing paid training.
• Career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) retirement program.
• Paid vacation time.
• Total Pet Plan and pet insurance.
• Employee Assistance Program.
• Discounts on devices and AT&T service plans.
• Welcome kit including AT&T work shirts and personal protective equipment.
• Sales contests and incentives for hitting key AT&T initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED