Retail Sales Manager

MY WIRELESS•Lynnwood, WA

15d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a team in a dynamic industry. The ideal candidate will excel at coaching and developing Retail Sales Associates, focusing on delivering exceptional customer service and building a loyal client base. This role involves training and leading a team to exceed sales targets and provide an extraordinary customer experience. Responsibilities include supervising daily operations, hiring, scheduling, developing, and coaching the team to ensure excellent customer service, strong sales, and efficient store operations. The manager will be responsible for achieving location goals by coaching team members to meet Key Performance Indicators, maintaining staffing levels through retention and development, and building a client base through ethical practices. They will also establish business accounts by partnering with the AT&T Signature team for community events, maintain a clean and safe store environment through inventory management and merchandising, and ensure operational efficiency by enforcing policies and procedures. Compliance with legal requirements and staying updated on industry knowledge are also key aspects of the role.

Requirements

1 year management experience in a similar field (Required), preferably in the Wireless Industry
1 year retail or customer-facing sales experience (Required)
Ability to work flexible hours including evenings, weekends, and holidays (Required)
Demonstrated ability to meet performance and operation standards (Required)
Ability to motivate, lead, and coach to results (Required)
Strong organizational skills and attention to detail (Required)
Highly effective communication and interpersonal skills (Required)
Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)

Nice To Haves

Bilingual (Preferred but may not be required depending on location)
Bachelor’s degree (Preferred)
Retail or customer-facing sales experience in the telecommunications industry (Preferred)
Experience prospecting through outbound calls. (Preferred)

Responsibilities

Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
Maintain location staffing through employee retention, recruiting and team member training and development.
Build a steady client base by ethical and customer-centric business practices.
Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
Uphold the stability and reputation of the location by complying with legal requirements.
Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Benefits

Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence
Ongoing paid training
Exciting career paths and growth potential.
Uncapped commission program when meeting or exceeding sales goals
Medical, Dental and Vision coverage
Life Insurance
401(K) Retirement Program
Paid Vacation Time
Company-paid memberships for Headspace for mental wellness and FinPath for financial wellness
Total Pet Plan and Pet Insurance
Employee Assistance Program
Discounts off our latest devices and AT&T service plans
Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
Exclusive sales contests and incentives for hitting key AT&T initiatives