Retail Sales Lead
About The Position
The International Spy Museum is seeking a dynamic, people-first Retail Operations Sales Lead to help lead our fun, fast-paced museum gift shop. This role is ideal for someone who thrives on juggling multiple priorities, solving problems in real time, and supporting a team while delivering service excellence to every Museum guest. The Retail Operations Sales Lead is a visible leader on the sales floor and collaborates closely under the Retail Managers. Brings energy, flexibility, and a strong customer service mindset. This position plays a key role in coaching and training Retail Sales Associates and maintaining operational excellence.
Requirements
- High School degree required.
- 2+ years of retail experience in a fast-paced environment with a strong focus on customer service.
- 1+ year of leadership experience.
- Strong computer skills, including Microsoft Word and Excel.
Nice To Haves
- College degree preferred.
- Keyholder or Team Lead experience in a retail setting preferred.
Responsibilities
- Deliver exceptional customer service through proactive engagement with all guests.
- Serve as customer service role model and floor leader, motivating and supporting staff to achieve sales and service goals.
- Accurately process point-of-sale transactions and adhere to cash handling procedures.
- Act as “Manager on Duty” in absence of Retail Managers. Perform store opening and closing procedures to include opening and closing point-of-sale, cash management, associate delegation, and daily reporting.
- Train new team members on customer service standards, product knowledge, POS procedures and store policies.
- Assist with maintaining store appearance through cleaning, merchandising, and signage accuracy. Update signs as needed.
- Partner with Buyers and Leadership Team to identify low inventory levels and discrepancies; actively participate in loss prevention efforts.
- Assist with annual physical inventory and ongoing cycle counts.
- Support product maintenance by assisting with price changes, markups and markdowns accurately and efficiently, ensuring clear communication of any discrepancies.
- Take on additional responsibilities as assigned to support the needs of the business.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
