Retail Sales Lead

Simon Wiesenthal Center•Los Angeles, CA

20h•Onsite

About The Position

The Museum of Tolerance is seeking a Retail Sales Lead to take ownership of the day-to-day operations and guest experience of the MOT Shop. This is a hands-on role for a retail professional who thrives in a fast-paced, mission-driven environment and is excited to connect visitors with meaningful, purpose-driven merchandise. This role blends retail operations, e-commerce (Shopify), customer experience, and visual merchandising, ensuring every visitor leaves with a seamless, engaging, and memorable shopping experience that reflects the mission of the Museum of Tolerance. The ideal candidate brings strong retail experience, confidence using Shopify or similar platforms, and the ability to elevate a retail space into a curated, high-performing store experience. Museum or cultural institution retail experience is a plus.

Requirements

Minimum 3 years of retail experience, preferably in a lead, keyholder, or supervisory capacity.
Strong experience with Shopify or similar e-commerce platforms required.
Proven ability to manage retail operations, customer service, and inventory systems.
Strong communication and interpersonal skills with the ability to engage diverse audiences.
Highly organized, detail-oriented, and able to work independently in a fast-paced environment.
Comfortable handling cash, POS systems, and operational reporting.

Nice To Haves

Museum store, bookstore, cultural institution, or mission-driven retail experience preferred.

Responsibilities

Lead daily operations of the MOT Shop, ensuring a smooth, efficient, and high-quality retail experience.
Open and close the store according to established procedures, ensuring accuracy in cash handling and reporting.
Maintain operational readiness, cleanliness, organization, and visual presentation of the retail space.
Deliver exceptional customer service to a diverse global audience, including museum visitors, students, educators, and tour groups.
Actively engage customers to drive sales, enhance experience, and promote mission-aligned merchandise.
Handle in-person, phone, and special-order inquiries with professionalism and care.
Model a welcoming, inclusive, and service-oriented retail environment.
Manage and process online orders through Shopify sales platforms.
Oversee order fulfillment, including packaging, gift wrapping, and shipping preparation.
Maintain accurate product listings, inventory updates, and online storefront consistency.
Support integration between in-store and online retail operations.
Manage inventory tracking, restocking, and product organization.
Monitor stock levels and proactively communicate merchandise needs.
Support visual merchandising, product displays, and signage to maximize engagement and sales.
Work closely with leadership to identify trends and improve product performance.
Maintain awareness of store activity and collaborate with museum security to prevent inventory shrinkage.
Follow all cash handling, POS, and operational procedures with accuracy and consistency.
Ensure compliance with internal controls and retail standards.
Provide cross-functional support for the Admissions/Ticket Desk, including in-person and phone ticket sales assistance.
Assist with operational support for museum special events, private rentals, and public programs as needed.
Process payments and support transaction coordination for school groups, tours, and institutional visitors.
Provide flexible operational support across the Museum of Tolerance to help maintain a seamless visitor experience during high-volume periods and special programming.